INT Operations Director, Payments (Fraud & Risk)

Posted 9 Days Ago
Remote
Senior level
Sports
The Role
As the Director of Payment Operations, you'll oversee payment strategies, fraud prevention, and risk management while collaborating with cross-functional teams to improve customer experience. Responsibilities include managing metrics, developing policies, training a team, and ensuring compliance with industry standards.
Summary Generated by Built In

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.



As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.


We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.


Responsibilities


Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more


Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses


Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience


Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs


Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence


Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX


Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers


Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems


Ensuring the payments team are remaining current on industry trends


Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs


Ensure end user issues are resolved in a timely manner


Manage, recruit and train a team of payment specialists across different geographies


Act as a primary POC with network partners to resolve ongoing production issues


Requirements


Fluency in both written and spoken English

Bachelor’s or Master’s degree in Finance or a related field

Advance knowledge of global payment systems, region specific rules and regulations

Payment operations experience across tech / fintech / gaming industry is an advantage

Proven experience in fraud, risk, KYC, investigation, and risk management

Expert experience managing, leading and building a wider team

Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations

Experienced owning and and solving complex payment issues

Understanding of Compliance and Risk Awareness 

Benefits


Quarterly performance bonuses

Flexible working hours

Top-of-the-line equipment

Referral bonuses

28 days paid annual leave

Highly talented, dependable co-workers in a global, multicultural organisation

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members


Our Mission


Our mission is to be an everyday entertainment platform for everyone


Our Operating Principles


1. Create Value for Users

2. Act in the Long-Term Interests of Sporty 

3. Focus on Product Improvements & Innovation 

4. Be Responsible 

5. Preserve Integrity & Honesty 

6. Respect Confidentiality & Privacy 

7. Ensure Stability, Security & Scalability 

8. Work Hard with Passion & Pride


Working at Sporty


The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 


As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

The Company
London
326 Employees
On-site Workplace
Year Founded: 2013

What We Do

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.

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