Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.
Key Responsibilities:
- On-Site Support and Triage:
- Perform support and triage activities for Desk, Wall, and Floor ports.
- Manage WAP ceiling ports and Equipment Room patching of access switches.
- Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
- Incident Management:
- Escalate incidents to the offsite team as required.
- Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
- Vendor Coordination:
- Triage and log tickets with 3rd party vendors.
- Network Equipment Installation and Support:
- Assist with the installation and support of network equipment at customer premises.
- Ensure service delivery within agreed time scales and company standards, including documentation.
Additional Responsibilities:
- Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications
Qualifications and Skills:
- Technical proficiency in network and equipment support.
- Strong problem-solving and diagnostic skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Flexibility to travel to various customer sites.
- Security Clearance is a requirement based on customer needs.
Additional Information
- Must have the right to live and work in the UK.
- As this is a field engineer role you must hold a full clean UK drivers license.
- Must hold Security Clearance as a requirement of the customer.
- Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
