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As a Senior IT Infrastructure Engineer, you'll design and manage corporate IT projects, support end-user technologies, and enhance security protocols while providing L3 support and mentoring helpdesk staff.
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Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
Reports to: VP, Security
Location: UK, London Office
Job type: Permanent – Full time
About the role
- IT Infrastructure engineer – coordinating activity and act as go to person for the infra team
- This role will suit someone who has extensive experience working Cloud technologies (particularly engineers with extensive experience supporting predominantly SaaS IT eco systems). This is an exciting time to join Boku – we are working through transformational projects, and this is an opportunity to design and build systems to a high standard.
- You will be responsible for project design, delivery and ongoing management of Corporate IT projects. These include a Single Sign (SSO) on implementation across the Corporate IT estate
- Day to day support for Boku Corporate Firewall Solution - working with Security Operations team
- Support and resolve IT MDM deployment issues.
- Working with Boku Security team - design and architect a secure Microsoft 365 environment, aligning to ISO 27001:2022 and NIST Controls
- Design and implement zero-touch automation process for laptop deployments using Apple Business Manager, Microsoft Autopilot, Kandji (Mac MDM) and Microsoft Intune
- Implement upgrades, patching, software packaging via our MDM platforms Microsoft Intune and Kandji
- Provide innovative solutions to maintain a high standard for our technology stack.
- Provide 3rd line support for issues escalated from the helpdesk team. Mentor 1st level helpdesk
- Support change control processes within IT team
- You would need experience with CICD pipelines and tools associated with DevOps
What you need to succeed
- Experience providing L3 support in similar roles
- In-depth knowledge of supporting and managing end user devices (Windows, MacOS, Linux) via MDM solution. Includes design, deployment and reporting of security and IT policies to end point devices.
- Experience with IT transformation projects that deliver automation and integration into tech stack.
- Experience working with third party SaaS product (Slack, Zoom etc)
- Experience leading and managing transformation change through IT projects.
- Manage and support Microsoft Azure AD / Entra ID (or other SSO solutions such as Okta or OneLogin) and MFA knowledge is essential.
- Experience with Microsoft Entra ID SSO migrations.
- Management of Microsoft Intune and Kandji (or similar MDM solutions)
- Experience in designing and building automation platforms to support end point deployments with Apple Business Manager and Microsoft Autopilot.
- Knowledge of automation technologies and techniques.
- Bash and PowerShell scripting.
- Strong networking knowledge (VLANs, VPNs, Firewalls, Wifi etc.).
- Must be able to write, maintain and update technical and project documentation throughout the delivery lifecycle.
Nice to have:
- API integrations
- Experience with Dynamics365
- DevOps Experience
What you’ll get in return
- Stock options.
- Private medical insurance.
- Home Office equipment budget.
- Flexibility to work from the office or from home.
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
