Working at Freudenberg: We will wow your world!
Responsibilities:
- Provide first and second line technical support in a prompt, professional manner (OnPremise, Remote or via Phone/TeamsTelephony)
- Provide the highest level of customer service to staff on all support queries.
- Record and track service desk issues through to their final resolutions.
- Analysis, diagnosis, and solution of client problems on OS and application level incl. management via Intune and MECM
- Install and configure business devices in-line with standard system builds and configurations.
- Create and administer staff accounts and logins.
- Deliver global on-site technical assistance, as and when required.
- Assist, investigate and advise the wider global support team on escalated complex issues.
- Investigate and support critical infrastructure issues and carry out agreed remedial actions.
- Liaise with external suppliers and support teams, when required.
- Coordinate and develop training guides and literature and deliver this training if and when required.
- Ensure changes are appropriately documented and impacted associates comprehensively notified of progress and outage schedules (if an outage is unavoidable).
- Understand in-place business continuity strategies and ensure they are enforced across the business.
Qualifications:
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Educated to HNC, HND or degree level in IT, or sufficient experience in 1st and 2nd line support.
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Microsoft / Apple certificates
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CompTIA A+
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ITIL Foundation
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Strong working knowledge and administrative experience in core infrastructure services.
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Robust working knowledge and experience in Microsoft applications and Windows operating systems.
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Experience of Cisco network hardware, routing, IOS and standards.
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Excellent analytical and problem-solving skills.
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Strong timekeeping, organisational and teamwork skills.
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Excellent communication skills, written and verbal.
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Microsoft/Cisco certifications desirable
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Flow Technologies Ltd.
