Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware/Software setup and supporting the IT team by providing essential support services to the wider company.
As an IT Support Specialist, you will:
- Setup laptops for new users (Windows, macOS, Linux)
- Utilise the IT Service Desk tool to work with employees experiencing first level IT support issues
- Learn about system administration across several business systems such as Office 365, JIRA, Slack and Teams Phone
- Develop excellent customer service skills
- A high level of attention to detail
- Strong communication skills (both written and verbal)
- A strong work ethic and interpersonal astuteness
- The ability to work pragmatically
- Strong Computer Skills
- Pre-existing knowledge of using a Service Desk tool is advantageous
- ITIL knowledge is useful
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
