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Mission Statement:
We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.
Job Summary
The Key Account Manager- Convenience is responsible for developing and nurturing relationships with approximately 40 convenience retailers, gas stations etc. (local & regional) customer key accounts to ensure their satisfaction and loyalty. This role involves understanding client needs, proposing solutions, and coordinating with internal teams to meet client expectations, book promotional activity, support loyalty and marketing programs to achieve sales targets, foster long-term partnerships, and contribute to the overall growth of the business.Job Details
**Must reside in Nashville**
Leadership and Functional Responsibilities:
Client Relationship Management: Developing and maintaining strong relationships with key clients by understanding their business objectives and challenges, and regularly communicating to assess satisfaction and address concerns.
Sales and Revenue Generation: Meeting or exceeding sales targets by identifying and pursuing upsell and cross-sell opportunities, while collaborating with the sales team to develop and execute strategies that drive revenue growth.
Account Planning and Strategy: Developing and implementing strategic account plans by analyzing market trends, monitoring competitors, and partnering with cross-functional teams to deliver customized client solutions.
Contract Negotiation: Negotiating contracts and agreements that ensure favorable terms for both the company and the client, while maintaining long-term partnership value and alignment.
Communication and Collaboration: Coordinating with internal teams such as marketing and product development to align on strategy, while effectively communicating key client insights and collaborating across the sales organization to share best practices.
Reporting and Analysis: Preparing regular reports on sales performance, account status, and forecasts, while leveraging data to identify trends, evaluate progress, and uncover opportunities for continuous improvement.
Education and Skill Requirements
3-5 years of experience in sales management; proven track record of creating successful long-term strategic partnerships with retailers (experience in consumer goods industry preferred).
Bachelor’s degree in business or a related field, or 6 years of equivalent professional experience in lieu of a degree.
Strong presentation skills, with the proven ability to build consensus among diverse stakeholders.
Exceptional communication skills, both written and verbal.
Strong computer and analytical skills; mid-level excel skills required; CRM experience required.
Experience negotiating and executing contracts.
Collaborate internally on sales forecasting/planning
Strengthen relationships through proactive follow-up, clear communication, and timely information sharing.
Collaboratively set targets, monitor in-store execution, and expand brand presence across convenience retail partners
Manage chain retailer customer relationships, driving distribution and sales volume growth.
BRCC Ambassador, always demonstrating BRCC Core Values.
Strong interpersonal skills, with the intuitive ability to work effectively with various personality types.
Fluent with MS office i.e., Word, Excel, Power-Point, Outlook, etc.
Supervisory Responsibility
Position Type/Expected Hours of Work/Physical Requirements
This is a full-time position and may require long hours and may require weekend and nights work per events
Position based in Nashville and must have the ability to travel 50%.
This is a full-time position and may require long hours and may require weekend and nights work per events
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
Ability to work in a confined area
Ability to sit at a computer terminal for an extended period of time
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Agency Disclaimer:
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.
