Key Account Manager South West and Wales

Job Description SummaryThe Key Account Manager South West and Wales will be responsible for managing key client accounts. This individual will drive sales growth, build strong relationships with clients, and identify opportunities to expand product offerings and maximize revenue. The Account Manager will serve as the primary point of contact for clients, understanding their needs and objectives to deliver tailored solutions and exceptional service. This role is responsible for managing all aspects of the business product offering to include Contrast Media products and SPECT and PET products. As well as medical education set up and support, past due collection backup and all key customer interactions. The successful candidate is expected to cover the full territory within the South West and Wales.
GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications, and services, supported by our Edison intelligence platform. We operate at the centre of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Our Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used to enhance medical imaging exams. Used throughout all major disease area diagnostic and treatment pathways, PDx products support four patients every second around the world.

Job Description

Roles and Responsibilities

- Client Relationship Management

• Understand holistic hospital environment and customer segmentation to enable effective overall customer relationship.

• Own, manage and nurture existing relationships with customers including opportunities to grow share.

• Understand client needs, objectives, and challenges, and proactively address them to ensure client satisfaction and retention.

• Serve as the primary point of contact for clients, coordinating communication and managing expectations effectively.

• Drive effective balance of face-to-face vs digital customer meetings.

• Support effective medical education programs and congress programs.

• Triage customer queries to relevant team within a matrixed environment.

- Sales Forecasting and Revenue Generation

• Pipeline forecast and demand planning being sure to negotiate prices within the range specified by the General Manager (GM).

• Develop and execute strategic territory plans to achieve revenue targets and drive business growth.

• Define and review annual account plans and ensure a disciplined execution against these plans.

• Prepare accurate sales forecasts and reports, analysing sales data and trends to identify opportunities and risks.

• Create and follow up on new customer leads (including procurement and hospital management.)

• Negotiate contracts, pricing, and terms with clients to maximize profitability while maintaining client satisfaction. Being sure to partner with contract shared service throughout contract/tender process.

• Utilize tools and software to track sales activities, manage client interactions, and maintain up-to-date records. Deployment of relevant tools. For example, use Salesforce and Vistex (Contract Pricing and Quoting/Contract Lifecycle Management) to support and enable successful commercial activity.

- Market and Competitive Analysis

• Collect in-field customer and competitor insights for provision to GM and Marketing

• Stay informed about industry trends, market dynamics, and competitor activities within the pharmaceutical sector.

Qualifications

• ABPI qualified

• Must reside within the South West or Wales

• Proven experience in pharmaceutical sales or account management, with a track record of achieving sales targets and building strong client relationships.

• Deep understanding of the pharmaceutical industry, including knowledge of drug development, regulatory requirements, and market dynamics.

• Excellent communication, negotiation, and presentation skills, with the ability to effectively influence and persuade clients.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information