Know Your Customer Quality Assurance Associate

Job Description
Are you experienced in banking and have analytical skills? Then you found the right position for you!
As a Know Your Customer Quality Assurance Associate within the KYC Quality Assurance Governance & Quality & Training Team, you will conduct performance evaluations on the Primary KYC QA Function. Your role will encompass the assurance of accuracy, completeness, and quality of KYC records. You will also participate in governance and training activities, providing constructive feedback and guidance to the global Primary KYC QA team across all business sectors. Your duties will extend to documenting all test outcomes, identifying gaps in processes and procedures, and assessing data integrity and compliance with processing and servicing standards, policies, and procedures.
Job responsibilities

• Review the quality of Primary QA Testing results against Global KYC and Quality Assurance Standards, and record results in the case management system
• Identify key issues, risks, and trends, perform root cause analysis, and make recommendations for addressing identified deficiencies or improvements to business processes
• Present results to key stakeholders
• Collaborate with global partners to ensure consistency with the Global QA framework and governance approach
• Consider regulatory requirements and best practices to implement changes to processes
• Help manage the governance of key KYC QA processes, working closely with senior leadership and control partners
• Contribute to the development and delivery of training for new hires and ongoing training for existing staff

Required qualifications, capabilities, and skills

• Experience in banking or a related industry
• In-depth knowledge of KYC/AML regulations, compliance requirements, and industry best practices
• Advanced analytical, communication, and presentation skills
• Ability to articulate findings/exceptions and escalate promptly to relevant parties
• Ability to conduct root cause analysis and risk analysis
• Fluent in English

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.