Knowledge Base Specialist (German Speaker)

Let’s start with the role:

The Knowledge Base Specialist (German Speaker) is responsible for developing engaging and effective learning experiences that align with organizational goals and objectives. Working closely with subject matter experts, stakeholders, and learning teams, she/he will create innovative instructional materials and solutions, including eLearning modules, instructor-led training, blended learning programs, and performance support tools. Your focus will be on crafting learner-centered experiences that ensure knowledge transfer, skill development, and performance improvement, while leveraging adult learning theories, instructional technologies, and data-driven approaches to enhance learning outcomes.

 As a Knowledge Base Specialist (German Speaker), you will:

• Develop, organize, and maintain clear, user-friendly knowledge base articles, FAQs, and documentation that address customer and internal needs.
• Regularly update and refine content to ensure accuracy, relevance, and alignment with product changes, regulatory requirements, and company policies.
• Utilize feedback from users and customer support teams to identify knowledge gaps and create targeted content.
• Continuously improve the structure, searchability, and usability of the knowledge base by organizing content logically and implementing SEO best practices.
• Use data analysis tools to monitor knowledge base metrics (e.g., views, search performance, feedback scores) and optimize content based on these insights.
• Collaborate with technical teams to troubleshoot issues with the knowledge management system, ensuring it is functional, accessible, and user-friendly.
• Work closely with customer support, product, and compliance teams to ensure content is accurate, complete, and aligned with the latest updates and industry regulations.
• Gather insights from customer interactions and support trends to proactively address frequently asked questions and pain points.
• Serve as a knowledge resource within the organization, conducting training or informational sessions on how to use and contribute to the knowledge base effectively.

What you will bring:

• 1-3 years of relevant experience in knowledge management, technical writing, or content management
• A Bachelor's degree in Communications, Technical Writing, Library Science, Information Technology, or a related field.
• Additional certifications in knowledge management or content strategy can be a plus.
• Attention to detail and the ability to run, review, interpret, and analyze data from various sources.
• Excellent writing, communication, teaching, collaboration and project management skills.
• Experience in the gaming industry will be considered an asset.
• Working cross-functionally with other departments (e.g., Customer Support, Product, Marketing) will be considered an asset.
• Experience in mentoring or guiding junior team members would be beneficial, particularly in a team lead or project manager capacity will be considered an asset.
• Strong command of the English and German languages.
• Knowledge of Danish or Bulgarian will be considered an asset.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• 👩‍⚕️ Private health insurance for you and your family;
• 💰 Monthly meal allowance;
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training.
  

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