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As a Launch Manager, you will oversee the implementation of the Navan travel and expense platform for Mid-Market and Enterprise customers, ensuring a smooth onboarding experience by managing projects and collaborating with various internal teams. You will handle client engagements, process improvements, and training sessions.
As a Launch Manager on the Account Manager team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance.
What You’ll Do:
- Oversee implementation from kickoff to go-live using strong project management and product expertise
- Develop project plans, coordinate deliverables, and ensure timely, quality deployments
- Streamline onboarding with process improvements and documentation updates
- Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
- Guide customers through technical onboarding and escalate issues when needed
- Advocate for customers’ pain points to influence product improvements
- Lead training sessions for stakeholders and end users
What We’re Looking For:
- 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
- Ability to align details with strategy and execute efficiently
- Strong communication, time management, and teamwork skills
- Passion for technology and problem-solving, with a focus on risk identification and creative solutions
- Strong language proficiency in German and English
- Willingness to travel for client visits
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
