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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce is on the cusp of a revolution in customer experiences, fueled by our groundbreaking Agentforce platform and its intelligent Agent ecosystem. As an AI Customer Success Engineer on the GForce team, you will be at the forefront of this transformation, empowering both our customers and internal teams to fully leverage the power of AI. This is a unique opportunity to blend your technical expertise with a passion for customer success, driving rapid Agentforce adoption and shaping the future of AI-powered customer engagement.
Key Responsibilities:
* Design and hands-on development: Utilizing your technical skill set to build an Agent, that will build Agents
* Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization.
* Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale.
* Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI.
* Customer-Centric Innovation: Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments.
* Continuous Learning: Stay at the forefront of AI advancements, both internally and externally, and identify opportunities for innovation within our products and processes.
Qualifications and Skills:
* A related technical degree required.
* Technical Expertise: Deep understanding of the Salesforce platform and ecosystem. Understanding of AI technologies, machine learning, and natural language processing. Proficiency in Apex, Java, and Python.
* Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges.
* Customer Focus: Passion for customer success and a strong desire to help customers achieve their goals through AI innovation.
* Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
* Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues and customers.
* Adaptability: Thrives in a fast-paced, dynamic environment and is comfortable with change and ambiguity.
* Bias for Action: Proactive, self-starter with a strong sense of ownership and a drive to get things done.
* Occasional travel: Up to 10% travel per month
Benefits:
* Be part of a groundbreaking team that is shaping the future of AI-powered customer experiences.
* Work with cutting-edge technologies and contribute to the development of innovative solutions.
* Make a real impact on customer success and drive significant business value on the most important product for Salesforce future, Agentforce.
Join us and be part of the GForce that is revolutionizing customer experiences with AI!
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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
