Lead IT Business Analyst

Important Application Submission Information

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Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT.  Incumbent responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements.  Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions. Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements. Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups. May also participate in the testing and evaluation of new IT solutions. Incumbents in lead roles provide project leadership on fleet project implementations.
Responsible for working with assigned business areas to do annual and long-range IT investment planning. Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3-year rolling cycle). Outputs of the APM Process are feeders to the short-term and long-term planning process. 

• Consult with assigned business groups on IT needs, directions, and solutions providing hardware, software & infrastructure planning, consultation, technical advice, functional advice, and direction in support of assigned business group strategies. 

•  Develop consistent communications for assigned business groups regarding IT products, solutions, and schedules and develops proper communication method for planned or emergent IT work.

•  Provide project management and support for customer IT projects or participates in IT related projects for business group.  Serve as a customer advocate, representing needs and directions of the business unit to IT organization.

•  Promote IT education within assigned business group.

• Evaluates new IT developments and evolving business requirements and recommends appropriate system alternatives and/or enhancements to current systems.

• Bachelor's degree in Engineering, Computer Science or Other Related Degree

• 8 years minimum required related work experience

• In lieu of Bachelor's degree AND 8 years of related work experience listed above, High School/GED AND 12 years of related work experience

• Master's Degree

• Certified Information Systems Security Professional (CISSP) 

• Certified Project Management Professional (PMP) 

• 3+ years of experience in SAP environments within the electric utility sector (SAP S/4HANA)

• Demonstrated experience designing and implementing Kofax Robotic Process Automation (RPA) solutions for SAP security

• Expertise in SAP Security Administration and GRC Access Control 

• Strong understanding of SOX compliance, audit controls, and risk mitigation

• Proven ability to lead and deliver complex SAP initiatives, encompassing role architecture, GRC workflow design, and system integrations

• Minimum of 8 years of experience in workstation desktop and mobile technology support and troubleshooting. 

• 5 years of experience leading IT projects.

• Demonstrated strong analytical and communication skills.

• Ability to work effectively with customers, IT management and teammates.

• Incumbents must have knowledge of and be able to resolve complex technical and functional problems with a variety of unique business products and applications. 

• Facilitate meetings and provide direction to others.

• Demonstrated ability to lead efforts across multiple business groups

• Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

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