Learning and Development Specialist

Position Title: Learning and Development Specialist
Position Type: Regular - Full-Time
Requisition ID: 41258
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
As a Learning and Development Specialist at McCain, you will play a pivotal role in supporting the development and delivery of effective learning programs across the organization. You will collaborate with various teams to ensure that educational initiatives align with our corporate values and strategic goals. Your responsibilities will include managing learning administration processes, maintaining training records, and facilitating communication between stakeholders.
In this role, you will be tasked with coordinating training schedules, tracking employee progress, and providing technical support for our learning management systems. You will also assist in the development of training materials and resources, ensuring that they are engaging and accessible.
What you'll be doing.

• Troubleshoot user system access and content visibility issues via ServiceNow tickets
• External user setup and management per business line requests
• Local and regional LMS administration troubleshooting, support, and training
• Create user assignment groups based on org structures or target audiences (e.g., All First Level-Leaders, or All Plant Employees, or Plant Employees in North America)
• Assign learning content (Courses, Learning Paths, Curricula) to User Groups
• Configure learning assignments including content to target audience, reminders, and escalations
• Configure content certifications including escalations and recertification requirements
• Troubleshoot when issues arise (e.g., Manually setting completions for users)
• Manage all elements of the McCain Learning content library - organizing the library, search metadata, course descriptions, communications, driving use, etc
• Publish internally produced eLearning content to the LMS (SCORM)
• Test and publish third party custom eLearning content
• Create learning objects for in person learning classes / sessions (like classroom sessions)
• Create "Learning paths" and/or "Curricula" that combine published content into collections that may then be assigned to user types or org and tracked for completion
• Creation, publication and management of learning exams and quizzes in SuccessFactors LMS
• Complete content and system audits per Learning COE direction and Learning Governance processes
• Deployment, management, and integration of 3rd party learning content provider platforms (Skill Soft / Percipio)
• Creation of learning reports using Story Reports based on requests
• Report execution and delivery per ServiceNow requests
• Regulatory and compliance reporting and data management
• Test custom content for interoperability with SuccessFactors and the McCain network
• Document and complete test reports
• Identify root causes of errors
• Stays up to date on upcoming releases and patches, as well as recommending system upgrades or changes to improve our learning setup and the user experience
• Test new system releases prior to roll out

What you'll need to be successful.

• 2 years' experience with SuccessFactors Learning Management System administration or similar experience
• Success Factors level 1 and LMS certification preferred or willingness to complete within 6 months
• Preference for knowledge in internet and web technologies such as JavaScript, HTML5, CSS, and all web browsers (and their differences)
• Reporting and analytics experience including strong Excel skills
• Preferred, expert capability in learning management system administration, configuration, content management, curricula, exam deployment and reports development
• Preferred experience in video management platform administration and integration to LMS
• Strong problem-solving skills and able to deconstruct complex system issues
• Strong partnership skills in engaging stakeholders and COE partners
• Preference for familiarity with internet and web technologies - JavaScript, HTML5, CSS, and all web browsers (and their differences)
• Effective Communication - Strong communication and presentation skills to different audiences and in different modalities
• Strong problem-solving experience and capability. Comfort in working through ambiguity
• Customer Focus -provide timely resolution of issues and requests
• Must be comfortable working as part of a team and independently

About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
Compensation Package : $65,500.00 - $87,400.00 . CAD annually + Bonus Eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know , and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Human Resources
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)