Manager, Sales Operations

The Manager, Sales Operations and Commercial Systems will play a central role in strengthening Cytel’s commercial operations by improving systems, processes, data quality and reporting across the sales lifecycle. Working across Sales, Marketing, Proposals, and operational teams, the role will combine hands-on administration with process improvement and commercial transformation. The successful candidate will provide effective CRM governance, develop actionable reporting and dashboards, support forecasting and pipeline visibility, streamline proposal and contracting workflows, and identify practical opportunities for automation and AI-enabled productivity.

• Administer and continuously improve the CRM, maintaining clear governance, consistent processes and high standards of commercial data quality.
• Develop and maintain dashboards, reports and analytics that improve pipeline visibility, forecasting accuracy and executive decision-making.
• Support the end-to-end commercial lifecycle, including opportunity management, account data, proposals, RFx activity, contracting and hand-offs to operational teams.
• Monitor data completeness and reporting accuracy, resolve issues and embed practical governance standards across commercial teams.
• Map and optimise sales and commercial processes to improve visibility, accountability, efficiency and scalability.
• Identify, assess and implement automation opportunities that reduce manual administration and improve productivity.
• Support the responsible adoption of Microsoft Copilot, AI and automation solutions across Sales and Commercial Operations, with a focus on measurable business outcomes.
• Translate business requirements into clear, scalable solutions in partnership with technical teams and system owners.
• Manage relationships with technology vendors and implementation partners, including requirements definition, delivery oversight, service performance, issue resolution and commercial accountability.
• Lead or coordinate the integration of Salesforce with other commercial and operational systems, ensuring reliable data flows, aligned processes and a consistent end-to-end user experience.
• Coordinate cross-functional improvement initiatives, workshops, documentation, timelines and governance activities.
• Provide responsive support, guidance and training to commercial users, helping to drive system adoption and consistent ways of working.

Here at Cytel we want our employees to succeed and we enable this success through consistent training, development and support. To be successful in this position you will have: 

• Requires a minimum 5 to 8 years of relevant related work experience, plus 2 years in a team leadership role of professional level individual contributors. 
• Bachelor’s degree in relevant field or equivalent work experience required
• Relevant experience in sales operations, commercial operations, business transformation, account management or a comparable environment; a degree or equivalent professional experience is welcomed.
• Demonstrable experience administering or governing CRM processes and improving adoption, data integrity and scalability.
• Strong reporting and analytical capability, including experience developing dashboards and translating commercial data into practical insight.
• Experience supporting pipeline management, forecasting, proposal or RFx processes, contracting workflows, or wider commercial operations.
• Experience managing technology vendors or implementation partners, with the ability to set expectations, coordinate delivery, monitor performance and resolve issues effectively.
• Experience integrating Salesforce with multiple business systems, working with technical stakeholders to define requirements, support data mapping and testing, and maintain dependable cross-system processes.
• A track record of process mapping, continuous improvement and implementing scalable ways of working across multiple functions.
• Practical understanding of automation and AI-enabled productivity, with the ability to identify use cases, prioritise opportunities and support implementation.
• Confidence working across Sales, Marketing, Proposals, Legal, technical and operational stakeholders, including senior leaders.
• Excellent organisation, communication and relationship-management skills, with the ability to turn strategic objectives into well-governed operational delivery.
• Proficiency with Microsoft 365 and familiarity with tools such as Microsoft Copilot, Copilot Studio, SharePoint, Power Platform, business intelligence or process automation platforms would be advantageous.

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