Manager, Sportsbook Operations

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
We're searching for a Manager, Sportsbook Operations to join our Online Sportsbook (OSB) team. In this role, you will define and deliver sportsbook strategic initiatives. You will manage the execution and pulse reporting on our overall business performance related to business and industry growth, internal and external metrics, competitive activity, regulatory operations, and more.
What you'll do as a Manager, Sportsbook Operations

• Define overall promotional strategy for your sport(s) as part of over-arching national sportsbook reinvestment plans.
• Daily performance management and accountability for your sport(s).
• Responsible for prioritization of on-site content across promotions, markets, and campaigns.
• Identify opportunities for investment incrementality and optimization and monitor competitive activity in your sport(s).
• Support relevant stakeholders in major sport-specific event planning (NFL season launch, Super Bowl etc.)
• Partner with analytics on performance recaps of promotions/activity within your sport(s) and execute sport-specific investment strategy in conjunction with Marketing, CRM, and Promotions.
• Support and collaborate with other parts of the business such as operations, VIP, marketing, and finance.
• Act as an escalation point for simple queries that are unable to be resolved by junior team members.

What you'll bring

• 3+ years of Sportsbook experience or experience in a similar industry.
• Previous experience leading a fast-paced, high-performing team.
• Customer-focused view and a strong understanding of what the high-value Sportsbook customer wants.
• Ability to successfully manage customer relationships.
• Data-driven and strategic mindset with a deep understanding of the Sportsbook industry.
• Preferably a Bachelor's degree in a related field.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.