Job Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
As an Investment Writer within the investments division of JPMorgan Chase's International Consumer Bank, you will be responsible for working closely with the Investment Team to translate their insights and analysis into customer-centric thought leadership and educational investing content. Given this is our consumer business, we are looking for a writer that understands consumer needs, and who can make complex investing information simple. We're looking for people who are technically brilliant and want to continuously improve our content effectiveness, but who are also confident at stakeholder management and enjoy working collaboratively.
Our content team is at the heart of this venture, focused on getting a great banking experience into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech.
Summary of the role and expectations
- Write engaging, strategic investments content across every channel - including web, social, comms, display, OOH and search. This includes both organic and paid media
- Ideate and deliver end-to-end campaigns, with a focus on creating best-in-class customer experiences
- Partner with stakeholders, thought leaders and subject matter experts across the business to build trust, challenge intelligently and find smart solutions to tricky problems
- Develop strong product and industry knowledge, and use this to deliver content for a wide range of investors
- Build a robust understanding of the investments risk and controls landscape, and use it as the foundation for every piece of content
- Evangelise for readability, usability and inclusivity - keeping every customer in mind, every time
- Think critically and get curious to make sure we're doing things the right way, and for the right reasons
- Work harmoniously with fellow copywriters, and contribute to the Content team's value and reputation
- Help colleagues become better writers by sharing best practice
Required qualifications, capabilities and skills
- Your portfolio speaks for itself. You've earned your stripes and have the projects to prove it
- You know the value of great CX and the role Content plays in shaping propositions
- You're a critical thinker who doesn't shy away from asking the right questions
- You're an effective multi-tasker, who's comfortable prioritising to meet deadlines
- You're a technically skilled, highly competent writer with a knack for language. From micro-copy to long-form, you know how to tell a story with a compelling narrative - demystifying jargon into something everyone can understand
- You're a guardian and advocate for our voice and tone
- You've got a keen eye for detail and accuracy
- You're adept at following processes and you understand the needs of a highly regulated environment
- You value being part of a thriving team, and you look for opportunities to add value and make an impact
- You seek to leave things better than you found them, and leave a positive footprint wherever you go
- You're excited by the challenge of turning complex investments topics into digestible content
- What you don't know, you're excited to learn
Preferred qualifications, capabilities and skills
- Bachelor's Degree in English Language, English Literature, Communications, Journalism, Creative Writing or similar
- Some years of writing experience in a marketing or creative role
- Used to working within brand guidelines
- Experience managing and collaborating with stakeholders
- Experience working in a regulated environment
- Excellent communication skills, both written and oral
- An interest in and/or basic personal experience in investing
#ICBCareers
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
