The Monitoring Specialist monitors performance of support specialists, conducts audits, ensures compliance, prepares reports, and identifies violations.
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a Monitoring Specialist to join our VIP Department.
Responsibilities:
- Monitor the performance and activities of support specialists in real time.
- Conduct internal audits and checks of employee actions within internal systems.
- Monitor employee attendance, working hours, and shift compliance.
- Ensure full compliance with internal regulations, procedures, and company policies.
- Monitor and control bonus issuance to detect and prevent violations or abuse.
- Perform real-time quality control of responses provided to clients (chat, email, tickets).
- Identify violations, deviations, and misconduct, and escalate them to management.
- Collect and prepare reports across required operational areas of the department.
- Prepare regular reports on monitoring results, violations, and performance indicators.
Requirements
- Experience in monitoring, quality control, compliance, or similar roles is a strong advantage.
- Fluent Russian is mandatory. English level: A2 or higher.
- Ability to analyze employee behavior, performance data, and compliance with processes.
- High level of accuracy and ability to detect inconsistencies and violations.
- Proficiency in CRM systems, monitoring tools, and Microsoft Office Suite.
- High sense of responsibility, confidentiality, and integrity.
Key Attributes:
- Strong sense of discipline and responsibility.
- Objective, unbiased, and stress-resistant mindset.
- Ability to work with sensitive and confidential information.
- Proactive, detail-oriented, and compliance-focused attitude.
- Strong problem-solving skills and high ethical standards.
Benefits
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Learning opportunities.
- Career growth prospects.
Top Skills
Crm Systems
Microsoft Office Suite
Monitoring Tools
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