Operations Manager – Payments
Location: Bristol (hybrid)
In this position, you’ll be based in Bristol Office minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
We give you a world of potential
We have a unique opportunity to join us as an Operations Manager – Payments. This role plays a key role within our Plans Operations team and is stepping up to support wider business, with a particular focus on managing and delivering our most complex payment activities.
A role you will love
This role has accountability for a team who is responsible for servicing customer manual payments received through a variety of service channels from either Computershare’s corporate clients or their individual account holders, whilst adhering to the guidelines of the relevant global markets and CPM’s CASS and FCA obligations. A key requirement is to drive the team to constantly improve on the customer experience by driving SLA improvement of timeliness and quality.
In this role, you will be responsible for:
- Lead, develop and engage a multi‑site aa team to ensure high performance and effective resource allocation.
- Oversee complex customer issue resolution, delivering exceptional service and maintaining strong client relationships.
- Manage accurate and compliant processing of customer records and transactions, ensuring SLA, regulatory and data‑protection standards.
- Provide specialist expertise and guidance to internal and external stakeholders.
- Contribute to operational strategy and performance targets with insights from managed areas.
- Build, implement and optimise new processes, identifying opportunities for continuous improvement and risk mitigation.
- Collaborate with internal partners and external service providers to maintain service levels and deliver projects effectively.
- Analyze performance data to identify trends and recommend solutions across the business.
What will you bring to the role?
We’re looking for someone who brings:
- Demonstrated experience in people management and development.
- Excellent verbal and written communication skills.
- Sound decision‑making ability and good judgment.
- Effective leadership and strong teamwork orientation.
- Strong planning and organisational skills.
- High attention to detail.
- Passion for delivering outstanding customer service.
- Professional, courteous and collaborative working approach.
- Flexibility and adaptability to work under pressure and navigate change.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
We’re unable to offer UK visa sponsorship for this role, so we’re looking for candidates who have the legal right to work in the United Kingdom
#LI-Hybrid
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