Outsourcing & Internal Control Administration Officer

Job Description
Key Responsibilities
1. Outsourcing Oversight Support
Register Maintenance & Governance

• Maintain the Outsourcing Register and ensure it remains accurate and up to date.
• Perform the quarterly reconciliation of the Outsourcing Register with the ICT Register.
• Support the quarterly publication of the Outsourcing Register.
• Save and maintain monthly ICT governance reports on SharePoint.
• Support requests from other departments on periodic register update requests and any supporting documentation.

Reviews & Assessments

• Support the annual review of the Outsourcing Policy and Procedures.
• Perform annual and periodic reviews of:
  • Exit strategies (critical and non-critical arrangements)
  • Criticality assessments
  • Risk assessments
• Update and maintain monthly risk heatmaps.

Documentation & SharePoint Management

• Maintain, structure, and update Outsourcing SharePoint sites
• Maintain outsourcee service review reports (Funds, CLS, Depositary).
• Draft Minutes of Meetings for outsourcee service review committees.

Client / Audit Support

• Respond to routine client due diligence and audit-related requests regarding outsourcing.

2. Internal Control Support
Monitoring & Testing Activities

• Support monitoring testing activities and perform initial data validation.
• Conduct testing analysis and document results.
• Assist with static data monitoring checks.
• Track and follow up on remediation action plans.

Framework & Process Governance

• Support the annual review of the Internal Control Framework.
• Assist with the annual review of key processes.
• Ensure alignment between teams requirements where applicable.

Audit & Assurance Support

• Prepare documentation for ISAE audit requests.
• Maintain auditor communication logs and support coordination for auditor interactions.
• Update Internal Control SharePoint with ISAE request trackers.

Due Diligence & Reporting

• Support completion of due diligence questionnaires and requests.
• Prepare and update slides and reporting packs for:
  • Awareness training sessions
  • Risk & Compliance Committee
  • Other internal governance forums
• Update reporting templates and committee packs.

Operational Support

• Monitor and manage the Internal Control mailbox, ensuring timely responses and escalation where necessary.
• Support ongoing systems and applications implementation tasks as required.

Profile & Skills
Education & Experience

• A bachelor's degree in Finance, Business, Risk Management, Compliance, or a related field.
• Prior internship or junior experience in risk, compliance, audit, governance, or outsourcing is a plus (but not mandatory).

Technical Skills

• Strong proficiency in Excel, Word, PowerPoint.
• Experience with SharePoint is a strong advantage.
• Basic understanding of outsourcing frameworks, operational risk, or internal controls appreciated.

Soft Skills

• Excellent attention to detail and ability to manage structured documentation.
• Strong organisational and time-management skills.
• Ability to work with multiple stakeholders and balance tasks across two teams.
• Strong written communication skills (e.g., drafting MoMs, preparing reports).
• Eagerness to learn and take ownership of responsibilities.

About Us
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.