About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
The Role
We are seeking a Partner Operations Manager to join our Revenue Operations team and serve as the key business partner to our Partnerships team. This is a cross-functional, high-impact role focused on optimizing the performance of our partner ecosystem, managing our Partner Relationship Management (PRM) tool, and ensuring smooth operational processes between internal teams and external partners.
As the Partner Operations Manager, you will own the operational framework, governance, and reporting processes for the Partnerships team. You will collaborate with Marketing, Sales and Data to define and optimize the rules of engagement and operating model for our partner ecosystem. Additionally, you will be responsible for ensuring that the right tools, data, and insights are available to maximize partner performance.
What You Will Do
Partnership Operations Management:
- Serve as the primary operational business partner to the Partnerships team, ensuring that all partner-related processes, strategies, and initiatives are supported with streamlined operations.
- Design, implement, and optimize the partner operating model, including roles and responsibilities, engagement frameworks, and performance metrics for different partner types (referral partners, co-sell partners, reseller partners, etc.)
- Develop and maintain the rules of engagement for internal teams and external partners to ensure alignment, efficiency, and scalability.
- Own the Partner Relationship Management (PRM) tools and systems, ensuring they are integrated with internal sales and marketing platforms (CRM, marketing automation, etc.).
- Manage partner referral payment processes for both inbound and outbound leads, ensuring timely and accurate tracking, calculations, and disbursements in accordance with agreed-upon terms and conditions.
- Work closely with Sales Operations, Marketing, and Post Sales teams to align partner operations with broader go-to-market and revenue strategies.
Data & Reporting:
- Create and maintain partner performance dashboards, reports, and KPIs to measure and improve the effectiveness of partner initiatives.
- Collaborate with the analytics team to track, analyze, and report on key partner metrics, including partner pipeline, revenue contribution, deal velocity, and overall ROI.
- Generate regular reports and insights to be shared with executive leadership, providing actionable recommendations for improving the partner ecosystem.
Continuous Improvement & Scalability:
- Continuously assess and improve the operational efficiency of partner-related workflows, tools, and processes.
- Identify and address operational bottlenecks or inefficiencies within the partner program and develop scalable solutions.
- Work with cross-functional teams to drive automation and data integration between systems to minimize manual effort and improve partner engagement.
Partner Enablement & Support:
- Support the Partner Manager team with training and resources to ensure partners are fully enabled to succeed.
- Provide operational support for onboarding new partners and help manage the ongoing relationship lifecycle.
Stakeholder Management & Collaboration:
- Collaborate with senior leaders across Sales, Product, Post Sales, and Marketing to ensure partner initiatives are aligned with company-wide goals and objectives.
- Serve as the operational point of contact for partner escalations and issues, working to resolve any operational challenges and ensuring a smooth experience for both internal teams and external partners.
What Will You Need
- 4+ years of experience in operations, business operations, or revenue operations, with a focus on partner management or channel operations in a B2B SaaS environment
- Experience managing Partner Relationship Management (PRM) tools (e.g., PartnerStack, Impartner, Salesforce, etc.) and CRM platforms (Salesforce, HubSpot, etc.)
- Experience working with Partner CRM intelligence tools such as Reveal, Crossbeam, or similar platforms to drive data-driven collaboration and partner insights.
- Experience working with different partner motions, such as resellers, co-sell, referrals, etc. and understanding the unique operational requirements and workflows associated with each
- Proven track record in operationalizing partner programs and driving improvements in partner performance through data and process optimization
- Experience working with cross-functional teams and leading initiatives that span multiple departments
- Excellent process design and problem-solving skills, with the ability to identify operational inefficiencies and drive solutions
- Solid understanding of SaaS metrics and revenue recognition related to partner sales
- Strong communication and interpersonal skills with the ability to manage stakeholder relationships at all levels of the organization
- Detail-oriented with the ability to manage multiple projects and deadlines
Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📒 Exponential growth opportunities;
- 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communications will come from email addresses ending in @travelperk.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.
