Leads product and operational continuity activities across incident response, release coordination, and change management for payments platforms. Uses AI-enabled tools and automation to improve incident resolution, client impact analysis, communication, reporting, and process efficiency. Tracks operational metrics, manages risk, coordinates cross-functional stakeholders, and promotes security, resiliency, scalability, and continuous improvement.
The Payments - Digital and Design Product team thrives in fast-paced environments where operational stability and rapid response are paramount. The team drives value for customers by ensuring seamless service continuity, minimizing client impacts, and proactively improving processes. Join our dynamic team and make a meaningful impact by leading incident response, release coordination, and change management activities that safeguard and enhance client experiences.
As part of the Business Continuity team, you play a key role in managing critical events, utilizing automation and AI-enabled tools, and contributing to ongoing process enhancements. You act as the voice of operational excellence, ensuring that incidents are resolved efficiently, releases are executed smoothly, and changes are managed with minimal risk. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality outcomes that exceed customer expectations. You are forward-looking, curious, and adaptable and always seeking opportunities to leverage technology, including AI and automation, to enhance incident management, communication, client impacts, and reporting efficiency.
Job responsibilities
- Supports the incident management function by ensuring prompt assessment, escalation, and resolution of production issues to reduce client impact and uphold operational stability
- Supports release and change management activities to help enable smooth deployments and controlled changes while minimizing risk
- Leverages AI-enabled tools, automation platforms, and copilots to enhance incident response, communication, client impact analysis, and reporting efficiency; proactively identifies opportunities to apply technology for process improvement
- Demonstrates curiosity, adaptability, and comfort with new tools; fosters a culture of experimentation and continuous improvement, encouraging the team to explore and adopt innovative solutions
- Facilitates clear and timely communication during incidents, releases, and changes, ensuring stakeholders are informed and aligned
- Builds and tracks key success metrics for incident, release, and change management, including response times, client impacts, risk posture, and reliability
- Demonstrates superior judgment to mitigate risk; fosters an environment where risk/control issues are escalated and creative solutions are identified
- Instills a security-first mindset through coaching and mentorship; identifies and encourages areas for growth and improvement throughout the team
- Invests in relationships and improves collaboration with a "one team" mentality; recognizes successes and takes action on opportunities for improvement
Required qualifications, capabilities, and skills
- Years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Understanding of systems development methodologies and ability to manage business partners, technology resources, subject matter experts, user interface design, Quality Assurance (QA), User Acceptance Testing (UAT), and all other groups involved in the end-to-end process
- Familiarity of AI-enabled tools and ability to utilize technology to support operational processes and decision-making
- Knowledge of electronic banking products and systems
- Self-starter who thrives in a fast paced, collaborative, and cross functional environment
- Excessive attention to detail and ability to work independently
- Critical thinker with strong problem-solving skills
- Strong relationship management skills with the ability to quickly build trust and rapport with excellent communication and presentation skills
- Excellent organizational, multitasking, and prioritizing skills
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Ability to communicate across multiple teams with influencing and relationship skills
- Ability to manage and deliver large scale solutions globally
- Knowledge of payments, risk and security
- Flexibility to adapt plans for change realities
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Similar Jobs
Financial Services
Lead end-to-end FX product lifecycle: define strategy and roadmap, manage discovery and launches, track success metrics and risk, collaborate with cross-functional teams, support incident response, and ensure scalable, secure client solutions.
Cloud • Information Technology • Security • Software • Cybersecurity
Lead the post-sale customer journey from onboarding through renewal, serving as a trusted advisor and commercial owner. Manage retention, upsells, forecasts, negotiations, success plans, executive business reviews, and stakeholder relationships. Collaborate with Sales, Product, Engineering, Support, and Marketing to achieve customer goals. Use AI, analytics, and workflow automation to identify opportunities, improve efficiency, and maximize customer outcomes.
Top Skills:
Cloud SecurityComputer NetworkingCRMData Analytics ToolsGenerative AiLlmsNetwork SecuritySaaSWorkflow Automation
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Manage complex EMEA commercial deals from structuring and quoting through contract execution. Partner with sales, legal, finance, revenue, product, and operations teams to negotiate customer agreements, optimize pricing and profitability, mitigate risk, support revenue recognition, and enforce commercial policies. Lead deal reviews, improve sales efficiency, oversee deal financials, and drive consistent processes across geographies.
Top Skills:
CpqSalesforce
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
