People Operations Manager / HRBP (6 Month Contract)

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

This is a great opportunity to make an impact in a growing organization by supporting existing operations as well as ideating and implementing new programs and initiatives in support of building on a great a culture in our diverse both physical office and virtually-connected environments.

We are seeking an individual who is a broad-based HR generalist with diverse experience in policy, programs and practices that support, engage and promote career development and community building. As well as, being hands on from a daily operations perspective, the ideal candidate will have a strategic and continuous improvement mindset to enable the company to scale and to attract, retain and develop the best talent.

This role will primarily act as a business partner in support of our UK teams but will also provide support to teams in other European countries as required. The initial engagement is a fixed-term 6 month contract with the potential for full time conversion.

What You'll Do (Essential Responsibilities):

• Provide HR support, advice and coaching to managers on people-related matters including employee relations, performance management, compensation, learning and development, and recruitment best practices 
• Support onboarding and offboarding activities 
• Provide guidance on all policies and procedures 
• Provide support to the Talent Acquisition team and hiring managers 
• Ensure practice compliance relative to GDPR, pre-employment screening, and required labor practices 
• Support benefits programs including review and renewal processes 
• Act as business partner to help teams achieve business objectives 
• Play an integral role in company culture fostering engaged teams, innovation, productivity, and a sense of purpose and ownership 
• Support employee development, performance management, and workforce planning, reinforcing a strong performance culture 
• Work closely with leadership to proactively address organizational issues 
• Develop strong partnerships with business leaders to promote value-added services that maximize People Operations contribution 

Who You Are (Soft Skills & Attributes):

• Impact-oriented: Ability to undertake initiatives confidently and independently to prioritize and manage tasks and time efficiently
• Engaged: Demonstrates commitment and enthusiasm for the business and is highly connected to the teams they are supporting. Practitioner of a continuous improvement approach who identifies and acts on opportunities for elevating our people practices
• Communicator: Highly effective communicator with the ability to deliver targeted information verbally and in-writing. Demonstrated developer of strong relationships
• Intuitive: A consummate professional who understands the discretion and empathy required in such a role 
• Service-oriented: Experienced, hands-on HR Generalist who has proven their ability to undertake complex situations, problem solve and deliver solutions with a positive, high-touch approach 

What You'll Need (Required Knowledge, Skills & Abilities):

• Track record of successful HR administration and employee relations experience
• Excellent fluency with English speaking and writing skills required
• Hands-on experience with recruitment, employee relations, compensation/benefits and staff development. 
• Excellent interpersonal influence and communication skills 
• Strong analytical, problem solving, project management and a consultative approach 
• Proven ability to work cross-functionally to accomplish objectives and successfully manage multiple stakeholders. 
• CIPD HR certification, Bachelor’s degree in a related field, or the equivalent skills and knowledge gained through progressive experience in the field of HR 
• Solid understanding of UK employment laws and compliance, immigration best practices, and employment contract administration 
• Expert knowledge of Microsoft Office and HRIS system usage 
• Ability to travel to London and Leeds offices, as needed

What Would Be Nice (Preferred Knowledge, Skills & Abilities):

• Experience a global, growth-oriented technology environment
• Experience working with a United States-based headquarters office
• Additional European country HR knowledge including: Spain, The Netherlands, and France
• Additional language skills (Spanish, Dutch, & French)

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high-value solutions and impactful outcomes, continuously challenging conventions, caring for each other through collaboration, and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

We sincerely appreciate your interest in Mitek. We know your time is valuable, and we look forward to the potential of speaking with you further!