Job Description
How you’ll make an impactThis hands‑on role supports day‑to‑day site reliability work while learning to build the automation, observability, and operational patterns that will feed a future self‑service platform. In practice you’ll help keep production services stable, reduce toil through small automations, and partner with senior SREs and platform engineers to instrument and standardise services—raising team-wide delivery reliability and improving the customer experience as the platform matures.
What you'll do- Respond to and support production incidents — triage, follow runbooks, escalate to seniors, and help restore service while capturing immediate learnings.
- Participate during incidents under mentorship — take first‑line actions and hand off complex issues to more experienced responders.
- Help define and instrument SLIs/SLOs with engineering partners — add basic metrics and alerts and verify they map to service behaviour.
- Maintain and improve runbooks and playbooks — convert tribal knowledge into clear, runnable procedures and small automations.
- Improve observability coverage — add metrics, traces, and logs to make failures visible and actionable for debugging.
- Build and maintain small automations and remediation scripts — remove repetitive manual steps and reduce operational friction.
- Contribute to Infrastructure-as-Code and CI/CD work — implement templates/modules and follow established patterns for safe provisioning and deployment.
- Assist with capacity, cost, and health monitoring — run dashboards and reports, surface anomalies, and propose optimisations.
- Follow and apply security checks in build and runtime workflows — address findings with guidance and ensure baseline controls are met.
- Participate in blameless postmortems and follow‑through on assigned remediation items — document causes and complete follow ups.
- 1–3 years practical experience in SRE/DevOps or cloud engineering roles, internships, or related projects.
- Basic AWS familiarity — core services, networking concepts, and autoscaling patterns.
- Exposure to Infrastructure-as-Code and CI/CD (Terraform/CloudFormation/AWS CDK or similar, and Git‑based pipelines).
- Foundational observability skills — experience with metrics, logging, or tracing tools.
- Scripting ability (Python, Bash, or similar) to automate tasks and build small tools.
- Familiarity with Linux, desirable.
- Knowledge of containerisation, desirable.
- Comfortable working in a dynamic environment and following incident response practices.
- Collaborative communicator who asks questions, documents clearly, and works well across teams.
- Detail‑focused, proactive learner — open to feedback, curious, and committed to steady improvement.
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
