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Job Description:
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
About the Role:
We are looking for a Principal Program Manager to join our Fraud Program team within the Identity & Trust organisation. In this role, you will own long-term strategic initiatives for fraud prevention programs that protect Remitly's customers across products, geographies, and channels.
This is a high-impact, high-autonomy role for a Principal Program Manager who thrives in ambiguity, thinks systemically, and connects technical systems to business and regulatory realities. You will be joining a team that is leveraging AI in meaningful ways; we are looking for someone who can hit the ground running, push what we've built further, and continuously raise the bar. We want a builder who challenges the status quo, defaults to automation over manual process, and isn't satisfied with how things work today. You won't just inherit existing programs; you'll question them, reimagine them, and drive company-level improvements across Remitly's fraud, scams, and promo abuse landscape.
You will report to the Senior Manager of Fraud Program and Analytics and work closely with stakeholders across Product, Engineering, Analytics, Compliance, and Operations. You will work hybrid (2-3 days per week) from our London office for this role.
You Will:
- Define and lead long-term fraud prevention strategies across products, geographies, and operational domains — influencing stakeholder priorities, resource plans, and program goals — while tracking risks and success metrics to drive alignment across leadership.
- Serve as a strategic technical expert on fraud detection and prevention systems, and actively build AI-driven solutions that improve program efficiency and effectiveness, serving as a thought leader on how AI can reshape fraud prevention at Remitly.
- Lead cross-functional initiatives spanning fraud, scams, and promotion abuse — from closing systemic gaps to driving fraud risk assessments for new products and geographic expansions — translating risk insights into scalable controls and platform improvements with company-level impact.
- Own major incident response, including root cause analysis, stakeholder alignment, and long-term solution delivery, providing strategic continuity during acute attacks and across evolving fraud landscapes.
- Serve as a force multiplier by coaching program managers, designing continuous improvements to fraud program management practices — including risk frameworks, control documentation, and program rituals — and actively developing the next generation of fraud program talent with an eye toward future team leadership.
You Have:
- 8+ years of experience in program management or risk control ownership within the fraud domain with a proven track record of defining and executing long-term strategies that drive company-level outcomes and influence stakeholder priorities. Payments, fintech, or remittance background strongly preferred.
- Deep expertise in fraud detection and prevention systems, including rule design, model implementation, tooling evaluation, and control lifecycle management.
- A proven AI builder with hands-on experience designing agentic workflows, working with LLMs, and developing AI-assisted tooling.
- Strong technical fluency: Able to evaluate technical proposals, provide strategic direction on architecture and investment decisions, and bridge technical and non-technical stakeholders, with working SQL skills and comfort analyzing fraud risk data and operational metrics.
- The ability to operate in high-ambiguity environments and tailor messaging from engineering teams to executive leadership across global time zones.
- Financial crimes certifications (CFE, CFCS, etc.) preferred; Bachelor's degree in business, risk management, or related field (or equivalent experience).
Our Benefits:
- Paid Vacation Days
- Health insurance
- Commuter benefit
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Continuing education and corridor travel benefits
Our Connected Work Culture: Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
