Lead customer-facing AIOps engagements as a senior solutions architect: design and implement BigPanda solutions, drive enterprise implementations, mentor architects, influence stakeholders, and ensure value realization and operational resilience.
Location requirements:
Remote based role. Open to candidates in the United Kingdom.
About the Role:
BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.
This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.
You'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.
We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale.
Responsibilities:
- Lead strategic customer engagements - from discovery through implementation, adoption, and value realisation
- Architect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives
- Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities
- Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements
- Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects
- Drive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment
- Act as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change
- Partner cross-functionally with Sales, Pre-Sales, Product, and R&D
- Contribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology
Requirements:
- 8+ years of experience in post-sales, technical architecture, consulting, or professional services
- Deep knowledge of monitoring, observability, ITSM, and incident response platforms
- Track record leading complex enterprise implementations across multiple stakeholder groups
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery
- Strong consultative communication skills across technical and non-technical audiences
- Experience improving team practices through mentoring, reusable assets, or process development
- Detail-oriented and energetic, with a "get it done" attitude
- Ability to travel up to 10% for key project milestones
Nice to have:
- Fluent German or French speaker
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
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