The Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace Customer Success function (Post Sales organization at Dynatrace). Focused on topics that drive Dynatrace value, adoption and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace Customer Success for specialized customer engagements, proliferation of best practices and driving of key enablement activities. The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace Customer Success have the right tools and knowledge at their disposal to further drive customer success.
As an Architect in the Center of Excellence team, you take on a technical role as a scaling agent of expertise. You will play a pivotal role in driving growth and success with our customer’s usage of the Dynatrace platform within a specific area including (but not limited to) logs, security, cloud, Kubernetes, developer observability, business analytics and digital experience management. You ensure adoption and customer success through working with customers alongside other Dynatrace Customer Success field teams, through knowledge transfer and best practices documentation, and through enablement activities. You own all aspects of a mission critical topic and are seen as a Subject Matter Expert where you define best practices together with stakeholders to scale specialized expertise within Dynatrace Customer Success.
Responsibilities:
- Collaborate with stakeholders within Dynatrace Customer Success, R&D, Sales Engineering and other technical teams
- Provide Subject Matter Expertise on mission critical topics
- Topic ownership, creation of required deliverables for scaling this expertise and driving asset creation
- Develop, document and promote best practices, reference models and solution methodologies for use across Dynatrace Success
- Digest technical resources from various sources into tangible and executable strategies
- Provide technical leadership and mentorship within Dynatrace Customer Success, supporting skill development and knowledge sharing
- Assess and recommend new technologies, tools, and frameworks to enhance customer engagement
- Lead or support customer engagements and pilots together with an existing customer account team
- Support scaling of expertise to broader Dynatrace Customer Success teams
- Contribute to thought leadership assets and activities
What will help you succeed:
Minimum Requirements:
- Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required
- 5+ years proven experience as a consultant or architect working on highly technical, agile teams
- 3+ years proven experience actively leveraging the Dynatrace Platform, or similar technology (e.g.: Datadog, Splunk), as an end-user or as an administrator/implementor
- Experience with modern deployment automation tools, scripting, and methods
- Experience with the enterprise software sales process preferred
- Working experience with modern IaaS, PaaS, container and Serverless cloud technologies
- Working experience with cloud-native application design
- Working experience with modern software engineering processes preferred
- Must have excellent written, oral, and presentation communications skills.
- Strong analytical, problem-solving, and communication skills, with the ability to engage both technical and non-technical stakeholders
- Experience developing and promoting best practices, methodologies and governance frameworks
- Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
- While this is not a traveling role, must be willing to travel up to 25%
Why you will love being a Dynatracer:
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and Rewards:
For the role of CoE Architect , the salary range is between 75,000 EUR to 100,000 EUR. This is dependant on experiance.
