End Date
Tuesday 25 February 2025
Salary Range
£57,546 - £63,940
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers.
We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Product Manager - Credit Cards
LOCATION(S): Chester / Manchester / Cardiff
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time in the office.
About this opportunity
We currently have an exciting opportunity for a Product Manager to join our Credit Cards New Product Development team. This newly-formed team is responsible for shaping segment-led product strategy and E2E customer-centric products and propositions for credit cards, with P&L accountability for said products.
Reporting to the Senior Product Manager, you'll be responsible for designing, launching and enhancing products that meet customer needs around travel and rewards. You'll partner with our Platform and Engineering teams, Everyday Banking and other Credit Card product teams to deliver the travel and rewards product strategy, and Customer Propositions team to develop a deep understanding of customer needs and objectives.
The Credit Card business is looking to transform and is entering an exciting new partnership phase with Visa, so there couldn't be a better time to join us!
Key Accountabilities:
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Develop and launch new products and propositions to support customers’ travel and rewards needs across both mass market and affluent segments.
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Work with Customer Propositions and Everyday Banking to drive customer engagement and product usage, across the travel ecosystem.
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Identify gaps in the market or segments where LBG are not currently achieving natural market share, through analysis of internal and external market data.
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Manage product experiments to validate proposition hypotheses, providing fast learning, shaping design and enabling delivery at pace.
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Deliver products at pace in collaboration with Labs and other teams across the bank.
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Work closely with Acquisition and Engagement team in cards to define segment-level pricing and distribution for product, delivering good commercial and customer outcomes.
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Work with partners across the business to ensure proposition is fully aligned to risk appetite, policy and Consumer Duty, whilst maintaining competitive edge.
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Provide thought leadership to drive innovation and customer-centric propositions, considering industry and economic information, market intelligence, customer/sector behaviour, emerging technology and regulatory requirements.
What you'll need
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Product and proposition development: Track record of successfully delivering end to end products and propositions to the external market. Experience in credit cards or personal current accounts is a plus (desired).
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Strategy development: Experience in successfully delivering and deriving strategy and implementing strategic plans.
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Excellent written/verbal communication: Ability to build concise and logical storyboards suitable for a senior audience and deliver complex messages in a concise manner.
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Delivery: change focused mentality connecting numerous teams both in and outside of the organisation to delivery large-scale, complex value releases to our customers through expect application of agile methodology and standard process
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Analytical skills: able to access, interpret and use data and information
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Stakeholder management: Able to maximise relationships in order to support successful delivery of new propositions.
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Customer Centricity: promoting the value of customer outcomes with team and peers.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual bonus award, subject to Group performance
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Share schemes including free shares!
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Benefits you can adapt to your lifestyle, such as discounted shopping
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30 days’ holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
