Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Are you ready to transform lives while pushing the boundaries of what's possible in healthcare?
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
We are seeking a passionate and driven individual to join our team as the Product Support/Technical Specialist - Installations (UK & Ireland).
The successful candidate will be part of a cross-functional team of experts who deliver world class service, by leading the execution of highly specialised installations across the Roche Diagnostic portfolio, throughout our affiliate’s customer network.
This will include (but not be limited to) the installation, relocation and de-installation of high volume, critical analysers for blood science, molecular and tissue diagnostics solutions.
Key Responsibilities:
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Perform high quality installations within the allocated number of days on a consistent basis; where portfolio will include cPro, c8800, c8000, c6800 & other high volume critical instruments).
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Use own initiative to keep the project deliverables on track.
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Incorporate customer queries into communications with the wider business.
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Deliver efficient use of customer space whilst installing instruments.
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Adhere to all customer policies whilst working in their laboratories.
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Ensure safety standards are met and carried out in accordance with HS-01-04 (Health and Safety Manual). Be aware of IT security and governance with specific reference to Patient Identifiable Data (PID) and to operate in line with local information security standards.
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Perform role and associated service activities professionally and in line with company’s expectations.
Your Profile:
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Qualified Engineer (in electrical engineering or medical technology) or relevant Biomedical Science Degree e.g. ONC/HND, City & Guilds, diploma, degree or equivalent.
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Gained initial experience of working in the medical, technical environment as a technician or medical technical assistant.
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Can demonstrate familiarity with medical analytical systems and quality assurance.
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Proven track record in troubleshooting.
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Knowledge of Customer Relationship Management (CRM) and web delivery tools.
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Understanding of the Diagnostics industry and familiar with working in a multicultural environment.
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Experience of “on site” customer facing engineering support.
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Ability to manage personal time and prioritization
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Strong communication skills and an innovative mindset.
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Full UK/EU (or equivalent ) driving license
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
