Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.
What We Offer
Competitive compensation
Private medical insurance and life assurance
Pension scheme with employer contributions
Generous annual leave and wellbeing programmes
Flexible working arrangements
What You’ll Be Doing
Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams
Serve as a member of Oversight/Operations Committees for assigned clients
Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
Monitor study timelines and financial components across assigned accounts
Identify and escalate potential study risks and implement mitigation strategies
Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution
Monitor and report program-level KPIs as needed
Attend operational and governance meetings with customers (in-person and remote)
Support cross-trained team members and contribute to strategic decision-making
Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings
Assist with training plans and onboarding new Project Management team members
What We Look For
Bachelor’s degree and proven project management experience within the industry
4–8 years of experience in the pharmaceutical or related field, with emphasis on project management
eCOA experience considered highly desirable
Knowledge of the drug development process
Strong organisational, interpersonal, and time management skills
Excellent verbal and written communication skills in English
Proficiency in Microsoft Office tools
Ability to travel up to 20% (valid passport required)
Demonstrated ability to mentor staff and influence strategic decisions
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
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