Programme Manager – Insurance Transformation
Location: London (Hybrid) | Practice Area: Insurance | Type: Permanent
Lead large-scale insurance transformation programmes that combine deep domain expertise with structured programme delivery.
The Role
Capco is seeking a highly experienced Programme Manager to join our Insurance practice in London. You will lead complex transformation programmes across Life & Pensions, General Insurance, and Commercial & Specialty Insurance, working with leading insurers to deliver strategic, regulatory, operational, and technology change.
Operating at the intersection of business and technology, you will oversee multi-workstream initiatives such as core platform modernisation, digital underwriting and claims transformation, regulatory implementation, and post-merger integration. Your insurance domain expertise will enable you to challenge assumptions, guide strategic decisions, and deliver measurable outcomes in highly regulated environments.
What You’ll Do
Lead delivery of complex, multi-workstream transformation programmes across insurance organisations, spanning business, operations, and technology change
Manage programme governance, budgets, delivery roadmaps, RAID management, and executive stakeholder communications
Coordinate cross-functional teams including project managers, business analysts, architects, and SMEs across underwriting, claims, policy administration, and distribution
Partner with senior client stakeholders to shape programme strategy, define delivery approaches, and resolve complex delivery challenges
Contribute to business development through proposal development, account growth, and thought leadership across the insurance market
What We’re Looking For
Significant experience leading large-scale transformation programmes within Insurance (General Insurance, Life & Pensions, or Commercial & Specialty)
Proven consulting experience delivering complex client-facing change initiatives
Strong understanding of core insurance operations including underwriting, claims, policy administration, and distribution
Experience delivering digital, regulatory, or platform-led transformation programmes within regulated environments
Strong stakeholder engagement skills with the ability to influence senior leadership and navigate matrix organisations
Bonus Points For
Experience delivering core insurance platform transformation (e.g. Guidewire or policy administration modernisation)
Exposure to regulatory initiatives such as IFRS17, Consumer Duty, or other regulatory-driven programmes
Experience leading post-merger integration or operating model transformation within insurance
Knowledge of Agile delivery frameworks combined with traditional programme governance approaches
Professional certifications such as MSP, PRINCE2, or PMP
Why Join Capco
Deliver high-impact transformation programmes for leading global insurers
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of digital insurance ecosystems
Help drive innovation across the Insurance sector and wider financial services markets
We offer a competitive, people-first benefits package designed to support every aspect of your life:
Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick—workshops, certifications, e-learning—your growth, your way. Business Coach assigned from Day One for one-on-one guidance
Healthcare Access: Convenient online GP services
Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
