Manage medium-complexity market research delivery projects from governance through completion, ensuring on-time, on-budget, high-quality outcomes. Provide consultative customer support, manage risks and dependencies, advise sales, resolve issues, analyze project data, test platform functionality, and contribute to process improvements. The role also involves mentoring junior colleagues and collaborating across teams while supporting multiple competing priorities.
Who We Are:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.
Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.
The Opportunity:
PureSpectrum is seeking a Project Manager to join our Services team who will play a critical role in the day-to-day delivery of services projects to our customers. This role will require critical, strategic thinking about projects and a consultative approach to supporting customers throughout the delivery cycle. As an experienced team member, you will also be expected to provide guidance and support to junior colleagues while demonstrating customer-first behaviors aligned with PureSpectrum’s culture and values. This position reports to the VP, Services, Quality Manager, EMEA.
This is a hybrid role. Candidates must be able to commute to the London office 3 days a week.
Your Responsibilities:
- Be known as a resource across the team and organization for project delivery, client service offerings, PureSpectrum technology, best practices, and the market research delivery process.
- Provide effective leadership to ensure all projects you are directly responsible for, meet or exceed delivery standards for being on time, on budget, and without quality issues.
- Oversee and lead medium-complexity projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full service and sample-only projects, ensuring customer & business expectations are met or exceeded.
- Identify and communicate opportunities to help improve project delivery performance and efficiency across the team.
- Work closely with sales to support the growth of new business and existing clients by providing feedback on overall project performance, pricing guidance, input into sales conversations and proposals, and new opportunities to meet or exceed customer needs.
- Leverage market research experience to provide meaningful recommendations to customers and sales that address challenges and provide the best solutions to meet research objectives.
- Take ownership of problematic situations and provide recommendations to address and resolve problems.
- Actively support the development of PureSpectrum platforms by providing input into feature development, clearly identifying bugs, and testing new functionality.
- Contribute to the successful completion of OKRs that drive forward the growth of the Services organization and PureSpectrum
- Lead by example in promoting a strong team environment by building and maintaining positive relationships across the organization.
- Develop and maintain an understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs.
- Execute specialized projects with minimal supervision, applying sound analysis of relevant factors to develop solutions that can be validated; work independently while influencing others to support decisions and ensure successful outcomes.
Requirements:
- 2-4 years of experience in a client-facing operations/project management role.
- Experience as a market research project manager is highly desirable.
- Fluent in French, speaking and writing required.
- Proven ability to provide a consultative approach in addressing customer needs and project requirements.
- Ability to analyze, understand, and interpret data as it relates to project delivery.
- Proven ability to communicate effectively across teams, stakeholders, and customers.
- Demonstrable experience of building collaborative and strong relationships across an organization and with customers
- Ability to think critically, proactively, and innovatively in supporting customer needs and resolving problems.
- Proven experience in successfully managing multiple projects with competing priorities for delivery.
- Proven ability to learn, use, and demonstrate new technologies.
PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.
Our benefits include:
- Robust medical coverage
- Wellness stipend to support your physical and mental well-being
- Paid parental leave
- Pension scheme with percentage match
- Generous holiday and sick time policy.
- Hybrid Work Flexibility
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.
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