Role Overview
Our project delivery team takes pride in providing first class audio-visual solutions to our expanding roster of live event clients worldwide. At Creative Technology London, we're seeking individuals who share our passion and possess extensive knowledge of the Music, Film & TV, Sporting, and corporate markets.
In this role, you'll be tasked with not only interpreting our clients' event requirements and aligning resources accordingly. You'll engage in follow-up communication to present our company's services through consultation and documented quotations. Additionally, you'll oversee project cost control, resource allocation, and acquisition to ensure the seamless delivery and guarantee of our services.
On-site at Tobacco Dock, you'll lead the event pre-production and delivery onsite, taking charge of the safe working practices of both company and freelance personnel. Building and maintaining client relationships for future business opportunities will also be a key responsibility in this role.
Primary Objectives
- Dealing directly with clients and being a central point of contact.
- Assessing client requirements and generating accurate quotations that adhere to commercial targets.
- High-level, accurate project delivery
- To advise, specify and manage CADs, schematics and equipment lists and liaise with the Hire Desk regarding shortages.
- Delivery of great client service
- Manage onsite delivery adhering to safe working practices
Responsibilities
- Work closely with Account Management team, Sales and Business Development Teams.
- Create and execute project work plan.
- Identifies resources needed and assign equipment & crew resource.
- Negotiate contract for any outsourced contractor.
- Keep the company CRM up to date and accurate, constantly maintaining owned contact, clients, and opportunities.
- Manage day-to-day operational aspects of a project and delivery onsite.
- Carry out risk assessments and manage risk control on projects, while always liaising with client and other parties.
- Assess & create all necessary job specific Health & Safety documentation.
- Ensure project documents are complete, current, and stored appropriately.
- Manage project budget.
- Reconcile & invoice completed work.
- Monitor project profitability, revenue, & margins.
- Provide support and assistance to general office when not actively involved with project work.
- To complete project debrief with the client, ensuring any completion processes are followed and feedback gained.
- Working within the NEP group to maximise Group revenue.
- Adhering to internal processes.
- Support where needed on Internal and external ISO accreditation audits.
- Support other teams when and where possible.
