Leads complex, concurrent projects from planning through delivery, managing scope, schedules, budgets, resources, risks, quality, governance, documentation, vendors, and stakeholder expectations. Oversees project forecasting, change control, reporting, and service transition while coordinating internal departments, customers, and third parties. Requires strong project management experience in a fast-paced managed service provider environment and familiarity with Microsoft technologies and delivery governance practices.
We are seeking a highly skilled Project Manager to oversee the successful delivery of complex, high-risk projects, ranging from single-site to global deployments. You will ensure all projects meet strict time, cost, and quality standards by utilizing industry best practices.
Key Responsibilities
- Leads planning and delivery of projects to time, cost, and quality measures, taking account of dependencies and resource requirements.
- Owns, develops, and proactively monitors project plans.
- Consolidates and documents the fundamental components of projects (scope, schedule, resource requirements, budgets, risks, opportunities, issues, and quality requirements)
- Tightly controls project scope whilst meeting and managing customers broader expectations within the commercial model
- Responsible for provision and control of project documentation as a primary reference point for tracking and audit purposes
- Monitors project budget, forecast and actual costs, providing early warning of any deviation
- Work with Senior Commercial Accountants to ensure timely Revenue booking, accurate cost forecasting and tracking across the project
- Develops, implements, and updates project resource allocation plans (RBAs), working with Professional Services to confirm staff availability and scheduling
- Engages and manages resources from all necessary Nasstar departments, customer and third parties on a matrix management basis
- Establishes and maintains governance arrangements for the delivery of projects, defining clear roles, responsibilities, and accountabilities, which align with organisational practice
- Provides input into project health check reviews as required
- Works with Delivery Support to suggest improvement areas for the project delivery methodology
- Identifies, logs and monitors project risks (threats and opportunities), planning and implementing responses to them and responding to other issues that affect projects. Reports and escalates risks as required to appropriate level
- Produces highlight reports and presentations to internal and external customers on project status to aid successful delivery of project
- Develops, maintains, and applies quality management processes for project activities and outputs
- Secures the provision of goods and services needed for projects from internal and/or external providers, monitoring compliance and managing variances
- Works with Service Transition to ensure the timely transition of project outputs into live services
- Manages changes to project scope, timeline, budget in a controlled, transparent manner with agreement of customer and relevant stakeholders
- Able to clearly set direction and align expectations across all stakeholder cohorts.
- Manages internal and external stakeholders, and taking account of their levels of influence and particular interests
Skills, Knowledge and Expertise
- Minimum of 3 years’ Project Management Experience
- Proven experience of delivering multiple concurrent & complex projects in a fast-paced MSP environment
- Knowledge of and experience in delivering Microsoft technologies, solutions and services
- Knowledge of using techniques for planning, monitoring and governance including risks, issues, assumptions, dependencies and decisions management
- A track record of managing delivery of large and complex change programmes/projects
- Proven ability in stakeholder management including C-level executives
Benefits
- Remote-first working with flexibility around client needs
- Projects with global brands & public sector leaders, working on real-world impact.
- Exclusive access to AWS & Databricks certifications, training, and partner tools.
- A collaborative culture of technical excellence and continuous learning.
- Private health insurance.
- Competitive salary and long-term growth opportunities.
About
We are passionate about helping businesses navigate the rapidly changing and complex world of emerging technologies. We create well-structured, secure, scalable solutions at speed to provide the foundation for groundbreaking change.
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