Project Manager

Business Unit

IT

Job Title

IT Senior Project Manager

Reporting to

 Paul Channing

Date

 May 2020

Location: Flexible

Permanent Vacancy Full-time: 37.5 hours per week

Company Information

Equiniti helps organisations to meet their regulatory requirements and undertake complex tasks, by combining specialist expertise with market-leading technology. Our technology platforms and solutions are used by 70% of the FTSE 100. Equiniti is listed on the main market of the London Stock Exchange.

From working within the UK financial industry to providing services to public sector organisations, we deliver highly accurate, flexible and effective services to clients across a range of sectors.

The expertise of our 4,300 people in the UK and India enables us to provide industry-leading specialist services to our clients, and in turn their customers, who are typically employees, pensioners, shareholders and consumers. We look to employ people who, like us, put the customer at the heart of everything they do.

Division Information

Equiniti IT build, maintain and support mission critical internal and customer-facing software solutions and infrastructure for wide-ranging products and services across the Equiniti Group.

Department Information

The IT Projects and Programme Delivery team is responsible for delivering programmes and projects within the IT and Business change portfolios to meet the Group’s strategic growth and development objectives and priorities, and in accordance with governance standards. The portfolio includes, but is not limited to, technology migrations, product development, Regulatory changes, Client and Customer data migrations, business acquisitions and system integrations and upgrades. The team are flexible and work across the Group in different locations when necessary. 

Role Summary

This is an exciting opportunity to join an expanding and dynamic IT programme management team within the Group IT division. The primary focus for the IT Project Manager will be to ensure the effective management of a complex project or portfolio of smaller projects.

A range of IT Infrastructure, Application Development and business change projects are managed by the team, supporting growth targets, regulatory changes and product development strategy. 

Delivery will involve close liaison with both client and internal business stakeholders, operational business teams, IT delivery teams (both onshore and offshore) and 3rd party suppliers.

The IT team is based in Worthing, Lancing, Krakow and Crawley. Travel will be expected across all of our locations and client sites as the program needs dictate.

Core Duties and Responsibilities:

The successful candidate will be responsible for the following:

• Managing a complex project of work, being either a single complex programme or multiple projects throughout the project life-cycle.
• Managing Senior Stakeholders – internal and key client stakeholders
• Adhering to an agreed Project Management Methodology, ensuring that the appropriate levels of governance are applied to all stages of the programme life cycle.
• Ensuring delivery to agreed business/Client objectives, requirements, schedules, costs and quality objectives.
• Identifying and managing risks, issues and dependencies that could threaten a project’s delivery.
• Proactively identifying countermeasures and recommending and/or taking appropriate action to overcome delays, issues, challenges or cost over-runs.
• Chairing internal and joint client project meetings
• Develop and maintain effective working relationships with colleagues, stakeholders, suppliers and clients.
• Adherence to all Regulatory, Security and Compliance requirements.

Skills, Capabilities & Attributes

The successful candidate will demonstrate the following experience skills and behaviours:

• Demonstrable track record of a successful delivery of a complex project/portfolio of projects – both IT and Business Change.
• Demonstrable delivery of a complex transformational BPO Project would be advantageous.
• Experience of building effective cross function programme delivery teams.
• Ability to provide leadership and motivate a project team to meet the project’s goals and milestones.
• Strong senior stakeholder management skills, confidence to positively influence and challenge, supportively and effectively where appropriate.
• Experience of managing IT projects using a range of methodologies within an Enterprise organisation.
• Excellent at managing all budgetary aspects of a portfolio, forecasting, reconciliation of actuals and support of invoicing.
• Experience of delivery with and managing 3rd party suppliers.
• Ability to work calmly and methodically when under pressure.
• Excellent written and verbal communication skills.
• Solid problem solving and decision making skills, demonstrable track record of finding consensus with Senior Stakeholder Groups
• Experience gained within financial services or other regulated environments would be advantageous.
• A recognised Programme/Project Management accreditation.

Core Values & Behaviours

Trust

• Acts with integrity and high personal standards in dealings with others.
• Treats others with respect, openness, honesty and fairness (empathy).
• Says what they mean; walks the talk. 
• Accepts responsibility rather than apportioning blame.
• Creates the right blend of support and challenge – for self and others.
• Maintains the organisation’s reputation for high standards of business conduct.

Client Focus

• Adds values and builds true partnerships.
• Effectively manages expectations to achieve a positive outcome. 
• Takes personal responsibility for the performance of the Client relationships.
• Makes a strong positive impact and professional impression.
• Builds effective networks (internally and externally).
• Effectively communicates with Clients and key stakeholders.
• Manages, maintains and promotes each relationship to deliver added value solutions and maximise growth potential.
• Probes facts and opinions to determine underlying needs and expectations to find out what Clients/Customer’s really need today and identify future requirements.
• Pro-actively manages all stakeholders throughout contract renewal and tender processes. 
• Motivate others to meet and exceed customer service standards by creating the right working environment and relationships.

Belief

• Is passionate and believes in what we do and who we are.
• Champions collaboration across the business for the benefit of Clients and Customers.
• Maintains their motivation and commitment, despite changes in direction.
• Consistently demonstrates the Equiniti Group Values, even under pressure.

People

• Acts as a role model to others.
• Positive, enthusiastic and supportive of others.
• Promotes teamwork and works effectively with others to achieve own and wider business goals.
• Leads in sharing good practice, knowledge and experience with others.
• Embraces challenges and responds quickly and positively to change.
• Is receptive, flexible and resilient.
• Adopts personal style to suit the situation and needs of others.
• Leads, coaches and develops others to reach their full potential.

Excellence

• Passionate about delivering service excellence and putting the Client / Customer first.
• Works hard to get it right first time and keep promises and commitments to others.
• Pro-actively takes actions and works with others to enhance our performance and reputation.
• Takes ownership for problems and finds solutions.
• Constantly searches for opportunities to add value and reduce costs for the Business and Clients. 
• Continuously learns and improves from experience and shares this with others.
• Involves and leverages knowledge of others in decision making and problem solving.
• Makes decisions by evaluating options and uses commercial and market awareness to make appropriate recommendations.
• Effective use of own time and commits to realistic deadlines.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.