Quality Control Team Leader

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI. 

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The role

The main purpose of the role us to lead the relevant QC Operations team and all associated routine/non-routine activities, in an effective and efficient manner, whilst maintaining compliance with all Company, Regulatory and Client requirements.

Main Responsibilities

Operational

• Organises the team resources to meet the output and quality requirements of the QC Test plan.

• Monitors performance and works with individuals to meet daily performance targets.

• Where issues outside of direct control may lead to missing demand, brings suggested solutions to managers for discussion/ agreement.

• Deliver operational requirements to the lab planning team.

• Ensuring on-time and ‘right first time’ delivery of team activities including, but not limited to, analytical testing, analytical data, technical documentation, trending.

• Raise, own and progress DR/OOS investigations, CAPA plans for their team and ensure learnings are communicated.

• Review analytical and laboratory data within the team/department for accuracy, completion, and compliance with documented procedures. Including Right First Time Trending, Validation VTP’s, Final Data Approvals

• Conduct relevant training and manage development of the team’s skills and knowledge.

• Ensure all training is evidenced and recorded in line with Company requirements, and that training records are adequately maintained.

• Ensures that the relevant quality system procedures are trained, followed and maintained in the department and cells.

• Promotes continuous improvement and a quality consciousness culture within the team.

• Participate in any problem-solving activities, as required.

Team Management & Coaching:

• Supervises all human resources effectively ensuring recruitment, training, appraisals and discipline are coordinated to reach departmental goals.

• Works with the management team to maintain records and to consistently, promptly and effectively respond to discipline and motivational issues.

• Actively gauges moral in the team and takes action to address issues and provide support as required/ as necessary ensuring all KPIs, targets and other deadlines are met consistently both individually and by the team.

• Maintains Tier SQDC tracking boards. Understands Pareto Charts, identifies action plans, chases down actions, gaining support from resources outside of the department.

• Manage and process all HR related and departmental documentation for all direct reports including, absence / sickness / annual leave, attendance, overtime, appraisals / 1-2-1s, probation review, induction, poor performance / disciplinary, grievance, recruitment.

• Encourage and support a working environment that encompasses PCI’s core values and behaviours, including One PCI.  

Requirements

• Degree educated in a scientific subject (preferably Chemistry, Microbiology).

• Familiar with GMP Standards.

• Similar level supervisory experience within a pharmaceutical laboratory environment. 

• Customer facing experience.

• Excellent written and verbal communication skills. 

• Attention to detail.

• Knowledge of IT (e.g. Microsoft).

Benefits

At PCI, we believe that our employees are our most valuable asset. That's why we are committed to providing a benefits package designed to support your well-being and enhance your overall quality of life. Here's what we offer:

• Employer Pension: Secure your future with our employer pension scheme (above statutory pension).

• Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.

• Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.

• Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.

• Employee Referral Scheme: Know someone perfect for our team? Refer them and receive £500 as our way of saying thank you!

• Staff Engagement: We value your dedication with recognition schemes and long-service awards.

• Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.

• On-Site Subsidized Canteen.

• Cycle to Work Scheme.

• Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.

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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.