Receptionist | London

To create a welcoming, professional first impression and assist all visitors and clients both in person and over the telephone.

Location: London

Reports to: Head Receptionist

• Responsible for managing switchboard 

• Responsible for overseeing front of house, ensuring meeting rooms and reception are immaculate at all times 

• Meeting and greeting all visitors 

• Coordinates meeting room bookings 

• Liaising with Hospitality Assistant for catering requirements 

• Liaising with the IT team for meeting room support 

• Overseeing meeting rooms and client areas 

• Liaison with main building reception  

• Management of all equipment in reception area 

Core Skills:  

• Consistently positive even under pressure 

• Self-starter with a hands-on approach 

• Proactively takes on the challenge of unfamiliar tasks 

• Actively participates in continual professional development 

• Acts with discretion, integrity and professionalism at all times 

• Is widely trusted and seen as direct and honest 

• Positive outlook, seen as committed and enthusiastic 

• Fully proficient level of competency of all mainstream software packages that are relevant to role 

• Shows initiative and adopts a proactive approach 

• Identifies issues and resolves promptly 

• Manages and prioritises workload effectively and seeks help when necessary

• Successfully handles multiple tasks 

 Team:  

• Seen as a cooperative team player willing to resolve issues

• Seen to go out of your way to help/support others and portray a can-do and helpful attitude 

• Participates in admin team meetings/events 

• Provides cover in the absence of team members 

Communication:  

• Communicates effectively with colleagues, clients and suppliers 

• Demonstrates effective communication skills both written and verbal 

Standards and Workflow: 

• Efficient and professional management of all incoming calls and ensuring they are connected to relevant person  

• Takes and delivers clear message and ensures it is passed on to appropriate person 

• Professionally meets and greets all visitors upon arrival providing refreshments 

• Promptly informing relevant person that their visitor has arrived 

• Ensures newspapers and magazines in reception area are appropriately displayed each day 

• Efficiently receives and interacts with incoming visitors 

• Efficiently manages and coordinates meeting rooms bookings 

• Ensures all catering requirements for all meetings are coordinated 

• Consistently ensures that meeting rooms are always presentable and all relevant equipment/materials/catering is provided 

• Provides direction and support to Hospitality Assistant for the set-up and clearing of meetings rooms within the required timeframe 

• Ensures all meeting rooms are ready for use at the required time and are the correct layout 

• Ensures all meeting rooms are set up with the relevant equipment and are presented to the required standard 

• Regularly communicates with reception for the main building and ensures adherence to all security requirements 

• Ensures all TV screens are switched on and off at the start and end of each day 

• Ensures that both reception area and meetings rooms are presentable at all times 

• Ensure all food is ordered in advance to meet catering requirements for meetings and events 

• Performs other ad hoc duties as and when required 

• Observes H&S and security procedures