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SBS is a global financial technology company that helps banks and the financial services industry reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitise operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.
Job DescriptionWe are seeking a highly experienced and hands-on Regional IT Manager with a strong background in SCCM, Intune, Microsoft 365, and hybrid cloud environments. The ideal candidate will have a proven track record of managing complex IT infrastructures across multiple regions and delivering secure, scalable, and efficient IT solutions. This role is ideal for a candidate who thrives in strategic planning and technical execution, passionate about continuous improvement and user-centric service delivery.
Essential Duties and Responsibilities:
Leadership & Management:
- Supervise, mentor, and develop a team of regional IT professionals.
- Conduct performance reviews, set goals, and provide ongoing feedback to team members.
- Foster a positive and collaborative team environment, focusing on internal customer experience.
- Manage IT budgets and resources for the region.
- Delegate tasks effectively and monitor progress.
Infrastructure Management:
- Oversee the installation, configuration, and maintenance of network infrastructure (LAN/WAN, Wi-Fi), servers, laptops, and other IT equipment and services within the region, adhering to corporate standards and in collaboration with the global IT infrastructure teams.
- Ensure the availability, reliability, and security of IT systems.
- Manage and troubleshoot network connectivity issues.
- Implement and maintain disaster recovery and business continuity plans as required.
Security & Compliance:
- Implement and enforce IT security policies and procedures.
- Assist in monitoring network and endpoint security and responding to security incidents.
- Ensure compliance with relevant corporate policies, regulations and industry standards (e.g., HIPAA, PCI DSS).
- Manage user access and permissions, following corporate Identity and Access Management policies and procedures.
Vendor Management:
- Manage regional IT projects, including planning, execution, and implementation.
- Develop project timelines and budgets.
- Track project progress and report to management.
- Manage relationships with local IT vendors, oversee contract execution performance.
- Assist the corporate purchasing team in negotiating contracts and service level agreements.
Communication & Collaboration:
- Communicate effectively with IT staff, end-users, and management.
- Partner with other organizations in the region to understand their IT needs and ensure appropriate solutions are provided.
- Provide regular updates on corporate and regional IT initiatives and issues, handle incident management in the scope of responsibility.
Continuous Improvement:
- Stay up-to-date with the latest IT trends and technologies.
- Identify opportunities to improve IT effectiveness and efficiency.
- Recommend and implement new technologies and solutions, working in collaboration with the corporate IT infrastructure teams.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Demonstrable recent experience of working in a similar capacity in IT management, with experience in a multi-site or regional environment preferred.
- Proven experience in managing IT infrastructure, applications, and security.
- Strong leadership, communication, and interpersonal skills.
- Experience in budgeting and resource management.
- Project management experience.
- Knowledge of relevant technologies and platforms (e.g., Windows, MacOS, Mobile devices, Office 365, Windows Server, Linux, storage, cloud computing, networking, cybersecurity).
- Relevant certifications (e.g., CompTIA Security+, MCSE, CCNA) are a plus.
Preferred Skills:
- Experience in the High Tech industry. Prior experience in Software Development would be a plus.
- Knowledge of ITIL or other IT service management frameworks.
- Experience with end user devices (laptops, mobile devices, related management tools) would be appreciated.
- Experience with cloud computing platforms (e.g., AWS, Azure, GCP) would be a plus.
What are we offering?
We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:
- Competitive salary
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
- Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
- Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ's, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
