Join BWH Hotels – Where Passion Meets Purpose
At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.
Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!
Job Purpose
Enhance hotel performance and revenue growth by providing pricing strategy, training, consulting support, and technology enablement for a portfolio of 200+ hotels. Serve as a trusted advisor on revenue optimization strategies, yield management, market analysis, and effective use of revenue management systems and tools.
Key Responsibilities
- Influence owner and operator pricing decisions through strategic guidance, coaching, and revenue management best practices.
- Identify portfolio-level trends and revenue opportunities using available data and collaborate with field teams on execution strategies to maximize performance outcomes.
- Analyze hotel performance, market conditions, and competitive trends to deliver targeted, actionable pricing and revenue recommendations.
- Lead and facilitate yield management discussions to identify opportunities that improve revenue performance and strategies.
- Promote adoption and effective use of AI-enhanced revenue management solutions, analytics platforms, and self-service capabilities to support hotel success.
- Translate system-generated insights into practical strategies that help hotels optimize pricing, inventory, and overall revenue performance.
- Support evolving revenue optimization initiatives using automation tools, emerging technologies, and data-driven decision making.
- Contribute to the development and delivery of classroom and virtual training programs, sessions, and initiatives, including regional meetings, workshops, and conventions.
- Provide one-on-one virtual revenue management training to ensure effective understanding and use of revenue-related systems, tools, processes, policies, and requirements.
- Support CRS onboarding activities for new hotels, ensuring revenue management setup, training, and required milestones are completed within established timelines.
- Reinforce core revenue management principles through ongoing education, coaching, and practical application.
- Increase participation in brand programs and services, as applicable to each property, through education and consultative support.
- Assist hotels in maximizing the effectiveness of revenue management programs and automated systems.
- Provide management with feedback regarding hotel engagement, adoption, and utilization of revenue management services and technology solutions.
Preferred Experience and Education
- Minimum 5 years of experience as a property-level, regional, or corporate revenue manager.
- Multi-property revenue management experience preferred.
- Bachelor’s degree in Hospitality Management, Business, Computer Science, or a related field, or equivalent professional experience.
Required Knowledge and Skills
- Certified Hotel Revenue Manager (CHRM) or Certified Revenue Management Executive (CRME) certification preferred, or the ability to obtain certification within one year.
- Proven experience with Microsoft Office products, databases, communication software, revenue management systems, and AI-enhanced technology platforms.
- Ability to quickly learn, adapt to, and effectively utilize evolving technologies and automated systems.
- Strong analytical and data interpretation skills with the ability to translate insights into actionable recommendations.
- Demonstrates initiative and a proactive approach to revenue optimization, hotel support, and problem resolution.
- Demonstrates sound judgment and decision-making based on analysis, experience, and business needs.
- Comfortable working with complex concepts, identifying solutions, and recommending new approaches.
- Strong interpersonal, persuasive, verbal, and written communication skills, including confident public speaking and presentation abilities.
- Ability to facilitate virtual meetings focused on revenue management strategies, performance analysis, and revenue optimization recommendations.
- Uses influence and relationship-building skills to promote adoption of programs, standards, and policies.
- Motivates and guides others toward achieving shared goals and performance objectives.
- Self-starter with strong work ethic, organizational skills, adaptability, and the ability to successfully manage multiple priorities in a fast-paced environment.
- Ability to work independently in a remote environment with minimal interruption.
- Basic knowledge of hospitality industry trends, competitive markets, and revenue management principles.
Work Location
- This is a hybrid position requiring onsite presence Monday, Wednesday, and Friday at our Global Operations Center, with the option to work remotely on Tuesday and Thursday. This model supports intentional collaboration, teamwork, connection, and productivity while still providing flexibility and work-life balance. Office Location: 20400 N 29th Avenue Phoenix, Arizona 85027
Travel
- May travel up to 10%
- Domestic and occasional international travel may be required
- Valid passport, driver’s license, reliable transportation, and proof of insurance may be required
This position is not eligible for immigration sponsorship.
Benefits Summary for Full-Time Employees
· Medical/Dental/Vision available day one
· Vacation/Sick- accruals start day one
· Paid company holidays and personal holidays to celebrate what’s important to you
· 401K - company contribution and match (U.S.)
· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
· Employee discounts/hotel discounts
· Free financial and health wellness programs
· Tuition Reimbursement
Equal Employment Opportunity
BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
