The Renewal and Sales Associate will be responsible for renewals of all GB Small Business Alpha cases and Signature cases up to 50 lives from the first renewal onwards working with Account Executives (AE), Small Business (SB) Director and Renewal Underwriters and other staff in the RGO. The incumbent will support the Account Executives in building and maintaining successful advisor relationships.
Persistency is a key to Small Business profitability. This role is designed to keep a strong focus on persistency while balancing the profitability of the group by using discretionary spending. As well, the role is designed to work closely with the AE so that the partnership results in increased persistency and advisor relationships.
Position Responsibilities:
Prepare, send, manage and negotiate the renewals with plan advisors
Prioritize and monitor renewal workload by assigned case(s) and by advisor
Access various internal systems for previous renewals, claims history and other reports
Adjust renewal rates upwards or downwards depending on case and advisor, apply Discretionary Spending Account (DSA)
Suggest plan design options
Handle renewal appeals and advisor marketing appeals working with renewal Underwriter
Assist advisors with selling the renewal
Handle cost negotiations with advisor on renewals
Follow up with advisors on renewals
Track terminations and document reasons for not being able to renew
Required Qualifications:
Excellent knowledge of renewal process and underwriting
Good knowledge of GB products and Services
Good knowledge on pricing
Good knowledge on "alternate" plan designs and cost control areas
Understanding of trends in the GB industry
Reasonable knowledge on advisor requirements
Excellent English (and French for Quebec based employees) verbal and written communication skills
Excellent negotiation skills and the ability to influence
Ability to translate complex information into easily understood messages in a persuasive manner
Ability to coach/ assist plan advisors over the phone or in person
Preferred Qualifications:
Excellent organizational and priority setting skills and manage high volumes
Good math skills
Ability to work independently or as a member of a small team
Ability to handle diverse tasks in a timely manner
Ability to analyze data and solve problems
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Salary & Benefits
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
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