About Bionic:
We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses.
To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.
We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com.
About Think Business Loans:
Think Business Loans is a fast-growing finance broker that specialiases in alternative finance solutions for SME business in the UK. Think is the finance division of the Bionic Group, the UK’s leading business essentials service. Think provides customised finance solutions that meet the unique needs of each business they work with, while also streamlining the application and approval process. As the largest finance broker specialising in alternative finance, Think has built a reputation for providing innovative solutions that help businesses overcome financial challenges and achieve their goals.
About the Role:
*This role will be based in our London office*
In this role, you will have the exciting opportunity to lead and manage a team of 5 Junior Lending Managers (Finance Brokers) with plans to expand. Your focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions. Your leadership will play a crucial role in delivering exceptional customer outcomes whilst maintaining high compliance scores.
Day to Day Responsibilities:
- Team Leadership: Provide strong leadership to the sales team, setting clear expectations and performance goals.
- Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPI's are consistently met or exceeded.
- Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
- Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
- Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
- Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promptly.
- Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
- Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
Skills and Experience:
- 12+ months of team leadership experience, showcasing strong leadership skills.
- Target-driven, consistently exceeding sales goals and identifying growth opportunities.
- Consultative sales approach, skilled in understanding customer needs and providing tailored solutions.
- Excellent communication skills across verbal, written, and listening formats.
- Skilled in building rapport with individuals from diverse backgrounds.
- Diplomatic and empathetic in handling challenging customer interactions.
- Proactive and committed to learning and development.
- Resilient, able to thrive under pressure and maintain high-quality performance in fast-paced environments.
- Knowledge of unsecured finance products, including personal loans, credit cards, and consumer lending options.
- Expertise in underwriting processes, focusing on creditworthiness, debt-to-income ratios, and risk evaluation for unsecured loans.
- Proficient in credit risk management, assessing borrower profiles using financial data and credit scores.
- Familiar with diverse financial products, understanding their benefits, risks, and target markets.
Benefits:
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work 🏖️
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Financial wellbeing 💸
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
Recognition 🌟
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
