Salesforce Administrator

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. 

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. 

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.  

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

As our Salesforce Administration, you will be working within the Commercial Operations team and will be instrumental in shaping the day-to-day management of the Salesforce Platform and new CRM project initiatives.

We are expanding the use of our SF platform and your input into the solution design and implementation will make a big difference to improve the way of working across Sales, Support, Marketing, Product and Finance. You will be supported by Analysts within the Commercial Operations team to ensure build work is meeting the needs of the business. You will work closely with the Salesforce Platform Manager to align on design, priorities and build scalable solutions.

Work within one of Australia’s fastest growing tech companies, and play an important part in its success.

The Salesforce Administrator will be critical in the maintenance, upkeep, and optimisation of the Salesforce Platform, and supporting and leading new projects. You will be involved with new work from inception, design, build, through to change management, training and adoption.

Some of the responsibilities will include:

• Capturing business requirements across key stakeholders from across the business
• Collaborating with Platform Manager on Solution Design and implementation strategy
• QA and UAT lead for new Project work
• Project manage commercial operation initiatives
• Maintenance and iterative improvement of SF instances
• Optimise automations for improved platform efficiency
• Troubleshoot and diagnose any user issues with Salesforce or integrated systems
• Managing and support key 3rd party applications and integrations
• Refining SF instances to align to best practice and scalability

• 4+ years Salesforce Admin or consulting experience
• Admin 201 Certified
• Sales/Service Cloud/App Builder certification preferred
• Strong understanding of declarative Automations
• Experience with SF integrated applications
• Strong communication and business partnering skills
• Adaptable and thrives in a fast-paced environment
• Works quickly and meets deadlines
• Plans and executes projects autonomously within agreed timeframes

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies 
• You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities 

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.