Security Team Leader

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Security Team Leader London Hilton on Park Lane at , you’re not just ensuring guest, team member, and facility safety – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £41,000 to £43,000 per annum with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here's what you'll do during a typical day:

• Lead the hotel security team: Supervise, coach, and support Security Officers, ensuring daily operations run effectively and all security procedures are consistently followed.
• Maintain a safe and secure environment: Monitor CCTV systems, access controls, alarms, and other security technology to protect guests, team members, contractors, and hotel assets.
• Respond to incidents and emergencies: Take the lead during security incidents, disturbances, accidents, fire alarms, and emergencies, conducting investigations and preparing accurate incident reports.
• Support operational leadership:  Act as the senior point of contact for the security function in the absence of the Head of Security, ensuring seamless delivery of the hotel's security operation.
• Drive compliance and safety standards: Conduct routine inspections, support fire drills and emergency preparedness exercises, and ensure compliance with health & safety legislation, fire regulations, and hotel policies.
• Develop and motivate the team: Deliver shift briefings, allocate duties, monitor performance, provide coaching, and assist with the recruitment, onboarding, and training of Security Officers.
• Protect hotel assets and reputation: Support loss prevention investigations, monitor restricted areas and deliveries, and help safeguard hotel property, equipment, and financial assets.
• Deliver exceptional guest service: Provide professional and courteous assistance to guests, handle security-related concerns diplomatically, and maintain a visible presence that promotes guest confidence and satisfaction.
• Work flexibly to support the operation: The role will require weekend cover in addition to 3 weekdays, depending on business requirements. 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.