The Team
We are looking for a Senior Account Manager to join our UKI New Verticals Team, which looks after our Grocery and Retail partners. This is a great opportunity to become a critical member in one of the fastest growing divisions at Deliveroo.
The U.K. & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.
The Role
In this role you will manage the relationship with a strategic grocery or retail partner, including being the day-to-day contact between them and Deliveroo, communicating their needs to internal teams, helping your partners grow their business on the Deliveroo platform and developing the ‘best in class’ value proposition for our customers.
What you’ll be doing
Maintaining and growing the relationship with a strategic Grocery or Retail partner in UKI.
Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your account continues to grow.
Managing marketing and promotions planning for our grocery and retail partners as they scale on the platform. You will collaborate cross-functionally with our Grocery/Retail and Core Marketing.
Ensuring that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels.
Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for expansion of your partner.
Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.
Requirements:
4-5 years’ experience in an account management or commercial role. Experience in, or working with, online or offline grocery retail is preferable.
Partner obsessed, with effective relationship building, organisation and communication skills whether face to face, or through video, phone or email.
Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your partners, in order to make clear and actionable recommendations.
Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace.
Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
Experience in working in a dynamic high-growth company is preferable
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to
your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
