Senior Account Manager, Platform Demand - Comcast Advertising

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account. Drives billing activities with clients. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Mentors and trains junior level account managers.
Job Description
Core Responsibilities:

• Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction; maintain high customer satisfaction and serve as the primary escalation point for any customer issues or escalations.

• Maintain and manage a portfolio of accounts and/or an existing revenue base.

• Cultivate relationships with our partners to gain insight into customer strategy, expansion plans etc.

• Partner with sales to develop new sales opportunities, review quota, funnel and forecast for various accounts; supporting leadership with revenue forecasting activity within accounts and deliver to leadership as needed.

• Reviews new revenue opportunities to identify potential areas of growth.

• Support the customer success team, including initiatives such as retention and client engagement.

• Support sales and business leaders with quarterly business reviews (QBRs) for each account with an emphasis on broader business relationship.

• Consistent exercise of independent judgment and discretion in matters of significance.

Skills and Experience Required:

• More than 5 years of experience in account management or client-facing roles

• Experience negotiating commercial deals and campaign terms with clients (these can be DSPs, SSP, or independents)

• Proven ability to build and maintain client relationships across key accounts

• Strong experience in adtech, programmatic, or media sales environments

• Good understanding of the programmatic ecosystem (DSPs, SSPs, exchanges)

• Experience working directly with DSPs and managing those relationships

• Comfortable working with sales teams on pipeline, forecasting, and targets

• Ability to spot growth opportunities and drive revenue within accounts

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years