Role: Senior Account Manager (E-commerce)
Responsibility: Managing communication with all campaign and content stakeholders
Reports to: Account Director
Location: Hybrid - London Head Office and working-from-home options
Salary: £40,000 - £50,000
Company Overview
Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With 40+ specialists across strategy, production, design and UGC, we’ve produced over £100M worth of creative for Meta and TikTok -partnering with brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks.
We combine advertising, film and performance marketing expertise to deliver creative that doesn’t just look good - it scales. From UGC and high-production video to motion graphics and conversion-focused design, we act as the in-house creative engine for ambitious brands.
About the role
We are seeking another Senior Account Manager to join our team of high-performance marketers. We hope for someone to come in and inject their experience to help lead and grow our rapidly expanding agency.
You will be the main point of contact for your clients so it is important that you enjoy building relationships. You will be managing communication with all campaign and content stakeholders, including creators on TikTok, in order to ensure that campaign goals are met (and ideally exceeded!).
Requirements
- Have 18 - 24 months of experience in a similar role to Account or Project Management.
- Hold previous experience within e-commerce, performance creative or digital marketing.
- Be familiar with a service led business and the KPIs that follow this.
- Be comfortable managing client expectations, so that you agree on targets and forecasts and how to achieve them.
- Have a deep passion for and understanding of social media, algorithms, emerging and existing trends and what brings success for brands on Facebook and Tiktok.
- Deliver in-depth analysis to understand performance beyond top-line metrics with a view to secure more budget and propose new tests.
- Work closely with the Creative Lead in order to oversee content strategy and put together scripts and briefs for creators to execute.
Responsibilities
- Responsible for the success of a multitude of key client account.
- The main point of contact for clients, ensuring all business KPIs are met and marketing budgets are increased.
- Responsible for overseeing and presenting regular client reports.
- Experience managing a team built up of other creatives and editors (POD), ensuring that every team member is kept up to date with all client information in order to achieve success across all accounts.
- Continuously analyse performance metrics to make informed recommendations that optimise campaign outcomes and drive account growth. Ensure decisions are data-backed to improve client success and ROI.
- Overseeing the Creative Lead, you will become a driving force in managing, leading, and developing client content and become the last point of quality control before submitting work to our clients!
- Actively contribute and collaborate on the creative strategy for multiple brands.
- You thrive on communicating and interacting with clients, in order to help manage internal and external relationships.
- Help ensure all team members are consistently thriving, highlighting client needs, and identifying opportunities to drive efficiencies.
- Managing client reporting to ensure the client and our internal team are consistently aligned to the same goals and objectives.
- Develop weekly reports for clients and ensure we are tackling reaching deliverables.
- "Setting and consistently reviewing timelines to ensure on-time delivery for a smooth and enjoyable experience for our partners".
- You have a passion to consistently be aware of upcoming trends on social media and up-to-date with potential new content angles.
Attitude
- Will take complete ownership of your successes and failures.
- Are entrepreneurial with the ability to see the bigger picture.
- Have a proactive solution based mindset, allowing you to positively influence change.
- Have exceptional attention to detail .
- Confident in building long-term relationships with your client base are able to self-manage and prioritise tasks efficiently.
- Have strong leadership skills and structured reporting, fostering accountability and collaboration.
- Anticipate needs and deliver beyond expectations, consistently adding value to client relationships and campaigns.
- Thrive in a fast paced startup environment.
Benefits
- Our incredible client base. We work with a wide range of companies, spanning multiple niches and continents.
- You will be part of a world-class team, made up of high-performing, motivated individuals.
- You will learn how brands succeed and grow revenue via Facebook, Instagram and Tiktok.
- 26 Days Paid Holiday (Extra holiday to have your birthday off).
- Ability to quickly progress into leadership roles in a fast-growing agency.
- Company pension scheme.
- Structured training and development.
- Lots of team building activities.
- Regular salary reviews and bonus incentives.
- Flexible working (Ability to work abroad for 30 days at a time).
- Hybrid working (We have a beautiful office in Oval, Central London).
