Senior Advisory Presales Solution Consultant, Technology Platform Workflows

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Technology Workflows (Tx) Solution Consulting team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest deals by developing innovative solutions leveraging our Tx solutions (Strategic Portfolio Management, Asset Management, Risk Management and Security Operations), that can solve our customers most important business issues. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform for digital transformation” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realise the value they need.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate solutions and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Tx Platform SC will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Tx Platform SC will also lead and participate in the delivery of workshops, solution overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions leveraging ServiceNow’s Technology Workflow solutions
• Work with a focused set of key customers, along with colleagues and partners to help them understand the power of Technology Workflows on the Now platform and the potential opportunities for their digital transformation initiatives
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Interact at multiple levels within a customer account (Solution Architects, Domain Architects, Enterprise Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Lead the UKI Tx SC specialist community and enhance standards for execution across our team

To be successful in this role you have:

• 8 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales focused role.
• Deep experience and understanding of multiple technical domains – e.g. application, risk, security, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritise work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting technical concepts, designs, and goals to technology leaders and partners as well as to non-technical CxOs

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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