Senior Business Systems Analyst - Sales and CPQ

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, account, contact ,opportunity management and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Sales, Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience. 

 Responsibilities:

• Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis,  building proof of concepts, and developing scalable and flexible solution architectures 

• Lead the strategic vision and roadmap for Salesforce implementation and optimization

• Support the relationship with the Global Sales, Services and Marketing, utilizing proactive account management strategies, and develop strong business relationships

• Collaborate with cross-functional teams to identify and document business requirements

• Design and develop comprehensive Salesforce solutions that address complex business challenges

• Manage end-to-end Salesforce configuration, customization, and integration projects

• Conduct thorough gap analysis and develop innovative solutions to meet business needs

• Reviews, analyzes, and evaluates user needs to customize and create solutions that support overall business strategies, including creating custom fields, workflows, and automations.  Identifies business requirements and translates into detailed technical system requirements.

• Designs and optimizes contact lifecycle stage management processes and lead management processes for quoting and ordering

• Develops and implements data management strategies to ensure the accuracy, integrity, and security of data.  Develops and maintains reports and dashboards to track key performance metrics and measure the effectiveness of related efforts.

• Stays informed about new features and updates to tools within the CPQ stack, and evaluates potential impact on operations and strategies.

• Create and maintain technical documentation, process flows, and system diagrams

• Develop and deliver training materials and conduct training sessions for users

• Perform system administration tasks, including user management, security settings, and data maintenance

• Monitor system performance and recommend continuous improvement strategies

• Manage relationships with Salesforce vendors and external consulting partners

• Build POCs and demonstrate to stakeholders the new salesforce feature releases

• Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to

• Map Business requirements to Salesforce standard OOTB features

• Identify recurring issues that will drive system improvements and maintain run book

• Work collaboratively and closely with other Business Analysts, Onshore and Offshore Developers during the execution phase

Required Skills:

• Knowledge of subscription business model 

• Minimum 10+ years of experience as a business systems analyst on the Salesforce platform 

• Minimum 5+ years of experience in Sales Cloud, CPQ, Einstein and Experience Cloud.

• Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management,  Quote & Forecasting, etc..

• Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc..

• Strong Knowledge of Einstein, Prompt Builder, and Agentforce

• Good understanding of Einstein Analytics

• Excellent problem-solving skills Proven ability to achieve challenging goals and objectives

• Strong communication skills - verbal, written, and listening

• Fair, objective, and data-driven in decision making

• Experience with Salesforce managed packages

• Must have Salesforce Sales Cloud certification

• 4-year Degree in BS/BA, MIS or comparable technical degree

• Knowledge of Salesforce Industries & Omnistudio will be an added advantage

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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