About the Role
We are seeking a highly capable and forward-thinking Senior Business Systems Analyst to join our Business Systems team. This role plays a pivotal part in shaping, optimising, and scaling the systems that power our global SaaS operations. You will serve as a trusted partner to Finance, Sales, Marketing, Customer Success, and Operations, translating complex business challenges into robust, scalable, and data-driven solutions.
In addition to core responsibilities, this role includes line management of the Junior Business Systems Administrator, providing mentorship, workload oversight, performance input, and day-to-day guidance to support their development and ensure high-quality service delivery.
The ideal candidate brings 4–5 years of hands-on experience with deep expertise in Salesforce administration and ideally strong capability in FP&A support, including budgeting cycles, forecasting processes, financial metrics, and KPI reporting. Exposure to interconnected platforms such as Oracle NetSuite, Celigo, Atlassian, Power BI, and Power Automate is highly advantageous.
This role is ideal for a highly motivated systems professional seeking greater ownership, influence, and breadth across a rapidly scaling SaaS environment. You will have substantial opportunities to deepen your systems expertise, contribute to strategic projects, and shape the business systems landscape as we continue global expansion.
This is a hybrid role with at least two to three days per week in our Cambridge office.
What You’ll Do
Business Analysis & Requirements Gathering
- Partner with business leaders to evaluate operational challenges and translate them into detailed functional and technical requirements.
- Lead structured workshops, discovery sessions, and end-to-end process reviews.
- Produce clear and comprehensive current-state and future-state documentation, highlighting opportunities for automation, efficiency, and scalability.
Salesforce Administration (Core Requirement)
- Own and manage day-to-day Salesforce administration, including declarative configuration, automation (Flows), reporting, data management, permission models, and user support.
- Ensure Salesforce evolves in line with cross-functional business needs, maintaining architecture integrity and best practices.
- Support Sales, Marketing, Finance, and Customer Success with insight-driven enhancements that improve productivity and data quality.
Systems Ownership & Enhancements
- Contribute to the optimisation and evolution of business systems including Oracle NetSuite, Celigo integrations, Atlassian tools, Power BI, and Power Automate.
- Work closely with the Head of Business Systems on roadmap delivery, integrations, and system improvements.
- Support release cycles, UAT planning, solution testing, and controlled deployment into production.
Data, Reporting & FP&A Support
- Analyse operational and financial data to generate actionable insights for leadership.
- Build and maintain reports, dashboards, and data models across Salesforce, NetSuite, and BI platforms.
- Strengthen financial reporting by supporting budgeting cycles, forecasting models, and KPI frameworks.
- Champion data quality, governance, and cross-system consistency.
User Support, Enablement & Documentation
- Provide high-quality 2nd-line technical and functional support across business systems.
- Create training materials, deliver onboarding sessions, and promote system adoption.
- Maintain high-standard documentation for configurations, workflows, integrations, and governance processes.
Line Management of Junior Business Systems Administrator
- Provide day-to-day guidance, support, and workload prioritisation.
- Conduct regular check-ins, coaching, and skill development planning.
- Review quality of work, offer feedback, and support performance development processes.
- Ensure alignment of their work with team objectives, processes, and standards.
What You’ll Bring
- 4+ years of experience in a Business Systems Analyst, Salesforce Admin, or similar systems-focused role within a SaaS or technology organisation.
- Salesforce Administrator certification (highly preferred) with strong hands-on configuration experience.
- Financial Planning & Analysis (FP&A) experience with sound understanding of budgeting cycles, forecasting, SaaS metrics, and KPI reporting (essential).
- Proficient analytical and problem-solving skills with the ability to design scalable, business-aligned solutions.
- Excellent communication capabilities, able to engage with technical and non-technical stakeholders.
- Strong process documentation, specification writing, and workflow mapping experience.
- Highly organised with the ability to manage competing priorities in a fast-paced environment.
Nice-to-Have Skills
- Experience with Oracle NetSuite (administration, reporting, workflows).
- Experience with Celigo for system integrations, API-based automation, and troubleshooting.
- Understanding of Atlassian tools (Jira, Confluence) for workflow configuration and system alignment.
- Familiarity with Power BI for analytics, dashboards, and data models.
- Experience with Power Automate for system automation and workflow improvements.
- Knowledge of APIs, integrations, and cross-system data flows.
What’s in It for You?
- 25 days of paid holiday, with the opportunity to purchase up to 5 extra days (total 30)
- SHINE employee ownership program
- Company-matched pension contributions up to 6% of base salary
- Private medical insurance (Bupa) & health cash plan
- Life assurance (4x gross salary) & incapacity benefit
- Enhanced maternity leave policy
- EV company car scheme (salary sacrifice) & cycle-to-work scheme (salary sacrifice)
- Give as you earn charity scheme & paid volunteering day each year
- Career development opportunities (mentorship program, training, etc.)
- Home office support for remote workers
Flexibility & Work-Life Balance
We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!
Work Permits & Visas
You must already have the right to work permanently in the UK. This role does not support those requiring visas or visa transfers.
Diversity & Inclusion
At IQGeo, we believe that diversity and inclusion are essential to who we are and how we work. Guided by our values, we know that People Matter, and we are committed to building a team that reflects a wide range of nationalities, backgrounds, skills, viewpoints, and abilities.
We create an environment where everyone can bring their authentic selves with confidence, knowing they are respected, supported, and empowered to Deliver with Purpose. By embracing different perspectives, we Pioneer the Future together — shaping innovative solutions for our customers and our industry.
About IQGeo
At IQGeo, we help telecommunications and utility companies around the world “build better networks.” Our award-winning geospatial software empowers more than 500 organizations to plan, design, build, and maintain the fibre and energy networks that are essential to our connected, sustainable future.
Headquartered in Cambridge, UK with regional offices across North America, Europe, and Asia, we’re proud to be a carbon-neutral software company tackling two of society’s biggest challenges: universal broadband access and the transition to net zero. By joining IQGeo, you’ll be part of a global team shaping the networks that power our businesses, communities, and planet for the long term.
