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Your role at Dynatrace
The Senior Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Role & Responsibilities
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Build Dynatrace brand awareness and loyalty
- Defend against the competition
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for Assigned accounts within territory
- Identify strategic, new business growth opportunities
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor
- Travel as required
Qualifications
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Proficiency in English and Dutch (Written and spoken)
- Excellent verbal, written and interpersonal communication skills
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.• Attractive compensation packages and stock purchase options with numerous benefits and advantages.
