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- Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan.
- Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution.
- Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development.
- Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity.
- Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support.
- Demonstrate strong fluency with Large Language Models and AI automation tools, including practical use of Claude Code and OpenAI Codex, to streamline analysis, improve workflows, and accelerate execution.
- Coordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectively.
- Drive improvements in operational cadence, process quality, and data consistency across regions to support business performance.
- Provide clear recommendations to leadership based on analysis, business context, and operational insight.
- 5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environment.
- Proven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisation.
- Strong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generation.
- Experience supporting planning, reporting, and operational execution in a matrixed global business.
- Hands-on experience using AI tools, workflow automation, and Large Language Models in a business operations context.
- Familiarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflows.
- Excellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functions.
- Comfortable balancing strategic thinking with hands-on execution.
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